Operations Team Leader (m/f/d)

at  Telus International

Are you a strategic thinker with a passion for leadership and development? Do you thrive in a fast-paced, dynamic environment? Join our team in Essen as an Operations Team Leader and help us lead our teams through exciting transitions while ensuring consistent performance and growth!

• Provide mentorship, support, guidance, and career development to team members
• Lead and motivate a team, fostering an environment that encourages problem-solving, critical thinking, and analytical skills
• Establish team goals and work closely with direct reports to develop strategies for achieving results
• Deliver projects involving quantitative analysis, industry research, and strategy development
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
• Manage day-to-day operations, ensuring consistent quality and productivity across channels to maximize value
• Ensure team performance aligns with relevant service level metrics and adapt quickly to changes in workflows, processes, or product features
• Advocate for users within the market, partnering with global and cross-functional teams to develop comprehensive solutions