Operations Technical Coordinator

at  City Guilds Group

We are seeking a Data Coordinator (Operations Technical Coordinator) to join our dynamic Core Operations team based in London (EC1A 9DE).
This is an operational data role that requires solid technical knowledge and skills in relation to systems and processes to provide expertise on the resolution of systems, data and complex service queries.
It is essential that you have a good technical understanding of systems for data integration and data processing as well as a sound understanding of applications such as Microsoft Lists, Excel, Word and PowerPoint and have the ability to work competently with data from multiple sources.
This is a permanent, full-time opportunity which is office based at our London hub with a standard Monday to Friday schedule totalling 35 hours per week.
We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.
This appointment will be made on merit.
We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented, we particularly encourage and welcome applications from these communities.
City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your
interview and if successful any adjustments needed to support you in your role. If this is required, please email;careers@cityandguilds.com

You will play a key role in the full lifecycle of a qualification; from product and assessment build in our systems, through to results and certification. You will ensure all results are delivered on time, contributing to our collective success for all qualifications, with a focus on high stake series in autumn, spring and summer.
An Operations Technical Coordinator, you will be supporting the successful flow of data between systems e.g., our e-assessment platform, marking systems, grading engine, SAP and customer facing portals. You will also be ensuring data integrity across our systems by identifying issues through middleware to ensure learner results are delivered correctly and on time.
During peak periods, such as our key exam and results seasons, colleagues are expected to provide additional support, which may include overtime or weekend work. We value flexibility and a collaborative spirit; all team members are encouraged to demonstrate a commitment to our collective success and adapt to the needs of the business. Occasional travel may be required to attend meetings or workshops at other office locations.
Our Centre Operations team is now located from our Wakefield hub, and all our team administrators are office based. Our office is conveniently located, with the Snow Hill retail park within a short walking distance, and excellent public transport links.