Operations Technical Coordinators

at  City Guilds Group

We are seeking a Data Coordinator (Operations Technical Coordinator) to join our dynamic Centre Operations team
based in Wakefield (WF1 2UF).
This is an operational data role that requires solid technical knowledge and skills in relation to systems and
processes to provide expertise on the resolution of systems, data and complex service queries.
It is essential that you have a good technical understanding of systems for data integration and data processing as
well as a sound understanding of applications such as Microsoft Lists, Excel, Word and PowerPoint and have the
ability to work competently with data from multiple sources.
This is a permanent, full-time opportunity which is office based at our Wakefield hub with a standard Monday to
Friday schedule totalling 35 hours per week.
We shortlist on an ongoing basis and may close the advert early. To avoid disappointment please submit your
application as soon as possible.
This appointment will be made on merit.
We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at
City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented, we
particularly encourage and welcome applications from these communities.
City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your
interview and if successful any adjustments needed to support you in your role. If this is required, please email;careers@cityandguilds.com

You will play a key role in the full lifecycle of a qualification; from product and assessment build in our systems, through to results and certification. You will ensure all results are delivered on time, contributing to our collective success for all qualifications, with a focus on high stake series in autumn, spring and summer.
An Operations Technical Coordinator, you will be supporting the successful flow of data between systems e.g., our e-assessment platform, marking systems, grading engine, SAP and customer facing portals. You will also be ensuring data integrity across our systems by identifying issues through middleware to ensure learner results are delivered correctly and on time.
During peak periods, such as our key exam and results seasons, colleagues are expected to provide additional support, which may include overtime or weekend work. We value flexibility and a collaborative spirit; all team members are encouraged to demonstrate a commitment to our collective success and adapt to the needs of the business. Occasional travel may be required to attend meetings or workshops at other office locations.
Our Centre Operations team is now located from our Wakefield hub, and all our team administrators are office based. Our office is conveniently located, with the Snow Hill retail park within a short walking distance, and excellent public transport links.