OPERATIONS TECHNICIAN

at  Autozone

Chihuahua, Chih., Mexico -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate16 Dec, 2024Not Specified20 Sep, 20241 year(s) or aboveEnglish,Customer Service,Portuguese,Computer ScienceNoNo
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Description:

POSITION SUMMARY:

Provides second level support for AutoZone Store Technical Support concerning store system issues. Handles problems of a sensitive nature or that require extensive research to resolve. Provides phone resolution, hardware replacement and dispatch of on-site technician if necessary.

SKILLS AND REQUIREMENTS:

  • Level of formal education: A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses.
  • Area of study: Information Technologies / Computer Science
  • Years of experience: One to two years.
  • Type of experience: Experience as Customer Contact Specialist / Technical Support / Customer service
  • Special certifications or technical skills: Fluent in English and Spanish
  • Other/preferred: LINUX, MS Office, MySQL. Portuguese is Desirable.

Responsibilities:

  • Provides phone resolution, troubleshoot, configures, and verify operation status of devices, and store specific system.
  • Handles problems of sensitive nature or requiring extensive research to resolve.
  • Follows documented escalation procedures when needed and thoroughly document all activities in tickets.
  • Provide superior service through fast and prompt interaction with other groups of support.


REQUIREMENT SUMMARY

Min:1.0Max:2.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

Technician

Diploma

Proficient

1

Chihuahua, Chih., Mexico