Ops Module Manager Service

at  Vanderlande Industries

Job Title
Ops Module Manager Service
Job Description
Are you up for a challenge and do you want to be responsible for all service aspects during the entire life-cycle of our products? Would you like to have an impact and make a real difference for service in all stages: from definition to the final phase out of products? Are you able to combine your technical knowledge and our products to create business opportunities for both our customers as well as Vanderlande? Then you are the Product Manager Service we are looking for!
About the position
As Product Manager Service you have the ownership of the service aspects during the entire life-cycle of Vanderlande Products ranging from baggage handling systems, parcel conveyors and sortation systems up till fully automated warehousing systems. In a multidisciplinary Product Team (consisting of R&D, Engineering, Supply chain, Marketing and Service) you represent Service. You have a clear overview on market developments and you have knowledge on the long term needs of our end-customers in terms of service and life-cycle planning. You drive service business growth by pro-actively creating optimizations with your product(s) / product lines and are able to think in opportunities for both the customer and Vanderlande.

Tasks and responsibilities

• Develop, introduce and improve Product Life-cycle Management processes;
• Provide input to the product team on the Product portfolio based on technology developments, feedback from the market, customers and Customer Centers;
• Ensure the implementation of service requirements and quality of service deliverables for both new and existing products keeping value creation for Vanderlande and our customers continuously in mind;
• Using the product introduction process from the Life-cycle Services organization for successful introduction and phase-out of products;
• Act as an expert consultant on Product Life-cycle by:
• identifying problems and business opportunities whilst ensuring follow-up by R&D and Engineering according to Service Level Agreement (SLA)
• anticipating on End of Supply (EoS) issues, defining measures to ensure availability and creating business opportunities
• Develop and maintain a close relation with all stakeholders (internal and external) in the Life-cycle Services and Technology organization.

The department
The Operations (Ops) Module Management Services department is part of Global Operations. The department manages the successful introduction of new products within Life-cycle Services, which accounts for more than 20% of the total sales at Vanderlande. The Product Manager Service will be working at the Ops Module Management Services department. The department manages the product service requirements and prepares the organization for effective and efficient execution of life-cycle services. Next to that, the department monitors the performance of the products in the customer installed base and uses these insights to advise on product improvements.

Your profile

• Master’s degree with technical background (e.g. mechanical, electrical or industrial engineering);
• About 7 years of relevant experience in a technical work environment or manufacturing industry;
• Experience in Service, Product Management or an R&D environment is preferred;
• Business development focus and experience with stake-holder management (both internally/externally);
• Concepting and consulting skillset;
• You are a self-starter with strong communication skills and able to challenge and influence others;
• Good command of English.

What we offer
In the challenging position you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of scope for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.
This position offers a competitive salary range of € 4607,25 to 6186,88 gross per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.
On top of your fixed salary you’ll receive the following secondary benefits:
40 vacation days (20 statutory days and a flexible budget worth 20 days).
Flexible working hours.
A hybrid workplace (40% working from home and 60% in the office).
A Health & Wellbeing budget worth €300,- per calendar year.
Commuting allowance, including full reimbursement of travel by public transport.
Working from home allowance.
Collective pension scheme and discount on additional health insurance.
On-site company health centres with a gym, physiotherapists and occupational therapists.
Vanderlande Academy and training facilities to boost your skills.
A variety in Vanderlande Network communities and initiatives.
And a great company restaurant and coffee bar with barista.
Contact
If this role appeals to you, then please apply now! For more information on the position, please contact Juliette van Kraaij via Juliette.van.kraaij@vanderlande.com
Diversity & Inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability

• Develop, introduce and improve Product Life-cycle Management processes;
• Provide input to the product team on the Product portfolio based on technology developments, feedback from the market, customers and Customer Centers;
• Ensure the implementation of service requirements and quality of service deliverables for both new and existing products keeping value creation for Vanderlande and our customers continuously in mind;
• Using the product introduction process from the Life-cycle Services organization for successful introduction and phase-out of products;
• Act as an expert consultant on Product Life-cycle by:
• identifying problems and business opportunities whilst ensuring follow-up by R&D and Engineering according to Service Level Agreement (SLA)
• anticipating on End of Supply (EoS) issues, defining measures to ensure availability and creating business opportunities
• Develop and maintain a close relation with all stakeholders (internal and external) in the Life-cycle Services and Technology organization