Ops Resilience Specialist

at  Manulife

THE OPPORTUNITY

The Data Operational Resilience Specialist is responsible for the development of the Global Data Technology’s approach to ensure data resilience readiness, maintain and enhance crisis management, business continuity and operational resilience practice, ensuring that it is fit for purpose and addresses the key risks of crisis and business disruptions! In this role, the incumbent will develop a sound approach to business continuity and operational resilience working within the risk and controls framework, balancing the needs of the business, and Operational Risk Management (ORM) standards and maintain regulatory compliance.

• Interpret Business Continuity and Operational Resilience regulations, legislation, publications, policies, rules, and guidance and optimally incorporate the same into Global Data Technology’s strategy and plans along with education for key collaborators and partners
• Responsible for supporting the creation and maintenance of sound crisis response and business continuity management and operational resilience plans
• Develop BCM/DR/Resilience roadmap for key functions across our business,
• Establish process/procedures, cost analysis and controls in partnership with key partners from ORM, ETS and EDL Operations team
• Coordination of and support for business continuity planning across recovery teams to sustain critical data services in the event of a crisis
• Design, implement and lead coordinated business continuity, disaster recovery and scenario testing exercises annually at a minimum
• Maintain, manage, and educate Global Data Technology team members on Incident and Crisis Management Plans
• Lead reportable event process, taking an active role on supervising EDL incident management performance, gathering information to support ORM operational event management processDevelop and maintain the data resilience supervising dashboard to provide senior leadership a single pane of glass operational resilience review at all time