Ops Tech Officer

at  SATS

About us
Established in 1956, SATS Security Services is the first Auxiliary Police Force in Singapore. We are the preferred choice of security service provider for both the government and private sectors. We offer a wide spectrum of armed and unarmed security services in both aviation and non-aviation sectors.
Today, SATS Security Services have a force of over 900 officers, all of whom are well trained professionals who always strike service excellence and constant engagement with our stakeholders to develop customized innovative security solutions. We invest in technology to enable us in providing the highest level of service delivery as we reinforce our reputation as a trail blazer in the security industry.

Key Responsibilities

• Provide support for software and hardware installation/troubleshooting to ensure smooth operation for SSS end users.
• Coordinate with the SATS Vendor, SMITH, for any IT-related hardware or software issues.
• Interpret basic system diagrams to assist with troubleshooting and planning for network setups and equipment configurations.
• Assist in troubleshooting electrical, network, and mechanical issues as needed.
• Register and update new and existing Win2K IDs for Ground-star/GOPS.
• Collaborate with the OPS Tech Team to assist with projects, tasks, and other assignments as needed.
• Offer Level 1 support for both existing and new systems, handling initial troubleshooting and resolving basic issues before escalating to the Development Team.
• Work closely with the Ops Logistics Support team to maintain records for hardware and IT systems, ensure timely renewals of maintenance contracts, and ensure vendor compliance.
• Provide hands-on technical support to resolve system malfunctions.

KEY REQUIREMENTS

• Technical Skills: Software/hardware installation, network troubleshooting, system configuration, Level 1 support.
• Soft Skills: Team collaboration, clear communication, problem-solving.
• Organizational Skills: Record keeping, project support, contract management.
  Job Reference: SATS0177

• Provide support for software and hardware installation/troubleshooting to ensure smooth operation for SSS end users.
• Coordinate with the SATS Vendor, SMITH, for any IT-related hardware or software issues.
• Interpret basic system diagrams to assist with troubleshooting and planning for network setups and equipment configurations.
• Assist in troubleshooting electrical, network, and mechanical issues as needed.
• Register and update new and existing Win2K IDs for Ground-star/GOPS.
• Collaborate with the OPS Tech Team to assist with projects, tasks, and other assignments as needed.
• Offer Level 1 support for both existing and new systems, handling initial troubleshooting and resolving basic issues before escalating to the Development Team.
• Work closely with the Ops Logistics Support team to maintain records for hardware and IT systems, ensure timely renewals of maintenance contracts, and ensure vendor compliance.
• Provide hands-on technical support to resolve system malfunctions