Ops Training Specialist II

at  Thermo Fisher Scientific

JOB DESCRIPTION

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our team delivers an unrivalled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.

SKILLS:

• Ability to work in a fast-paced, complex, and rapidly growing/changing work environment
• Excellent communicator
• Self-motivated with a bias for action and a keen sense of urgency
• Must possess adequate computer skills in Microsoft 365 Office applications
• Demonstrable ability to work with and influence business leaders to define and implement L&D plans that support long term business objectives.
• Passion about training, desire and ability to instruct and help others
• Strong project – and customer management skills
• Strong written, verbal communication skills and presentation skills
• A focus on building positive connections with others
• Ability to handle multiple tasks and solve complex problems
• Display attention to detail and accuracy
• Good organizational skills and the ability to prioritize and / or delegate effectively
• Demonstrate judgment, tact and diplomacy in dealing with internal and external customers

EXPERIENCE:

• 3+ years trainer experience, preferably in shared service environment
• B2+ English Level. Fluent in English written and spoken.
• Demonstrable Learning and Development experience gained within a complex, shared services environment
• Strong experience in adult learning and development
• Evidence of working within a matrix managed environment with proven ability to influence and drive change
• Experience in an operational business environment; demonstrable customer-focused approach
• Proven experience in implementing programs and processes that yield positive results
• Exposure to process improvement efforts (e.g. Kaizen, PPI, six sigma, practical process improvement)
• Experience with a Learning Management System is a plus

EDUCATION:

• Bachelor’s degree required; master’s degree in a relevant field (e.g., MBA, organizational psychology, adult learning, etc.) is a plus
  Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status

• Work in partnership with local people managers, the site leadership team and with the global Learning & Development team to define and implement the GBS Costa Rica Learning and Development plan that meets short-term priorities whilst focusing on long term business objectives.
• Proactively handle all aspects of learning initiatives (Analysis, Design, Develop, Implement, Evaluate, Administrate), including new hire On-boarding, Professional and Process training, leadership, competencies and culture development initiatives. Build and maintain effective work relationships with internal and external partners.
• Be point of contact for training completion and administration issues
• Organize, facilitate team buildings or team development sessions
• Build, manage, train and support the local internal trainer network, act as the point of contact for them
• Develop and maintain training calendar and training catalogue
• Administrate and track training completion and attendance
• Create training reports
• Ensure audit readiness on the Learning and Development area
• Support HR when L&D is in scope for audit
• Measure the effectiveness of training events and learning initiatives, including clear metrics that drives continuous improvement
• Work with the global Learning & Development Manager to develop, implement and apply local and regional Learning and Development policies and procedures.
• Act as the local ambassador for corporate learning and development programmes