Optical Associate

at  FYidoctors

If you have great retail customer service experience and are looking for your next role, we’d love to hear from you. Come and join us at our clinic as our newest Optical Associate and help us make an impact on the lives of our patients every day.
When you join FYidoctors, you’ll see that this is more than just a job. We value our people and offer a comprehensive benefits package and the chance for you to grow personally and professionally. Check out our website and apply today!

WHY WE NEED YOU:

Our clinic is looking for someone like you to bring your exceptional skills and experience and join us as our newest Optical Associate.
You will play a critical role within FYidoctors and are crucial to our success by delivering world-class service to our patients. As our newest Optical Associate you’ll often be the first point of contact with the public, so you must bring with you your passion for people and your drive to deliver an exceptional customer experience. With your help, we’ll continue to have a positive impact on our current patients’ health and well-being, as well as the patients we haven’t yet met.

WHAT WILL YOU BE DOING?

• Educating clients about the best eyewear choices for their lifestyle, ensuring they receive the best in value and quality
• Informing patients about advances in corrective eyewear solutions as well as assisting with the selection of frames to suit your client’s aesthetic and performance needs
• Interpreting optical prescriptions as written by an optometrist
• Performing frame and facial measurements to ensure correct fit and positioning of new eyewear and performing repairs and adjustments to returning patients’
• Placing Contact Lens orders and assisting with fittings
• Communicating with patients in person, by phone, and by email
• Billing the patient, their medical service provider and other third parties
• Managing appointment bookings, prescription printouts and billing and payments
• Warmly greeting patients as they enter our clinic
• Upholding excellent customer service standards using your charisma and problem-solving skills
• What Do You Bring?
• Previous experience in a customer-facing, preferably retail environment preferred
• Previous optical experience is considered an asset
• Passionate about customer service
• A high level of comfort using technology and computers
• A great communicator who can provide exceptional patient care
• Able to multi-task in a fast-paced environment
  We appreciate your interest in FYidoctors and hope it didn’t take too much time to apply. So, leave the rest to us. An actual human will review your qualifications and let you know if there’s interest in moving forward. If there is, we’ll follow up with more information. If there may not be a fit at this time, you’ll receive a message that we hope isn’t too impersonal. Please don’t feel discouraged. We will have other opportunities!
  FYidoctors, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is to enhance the lives of our patients. If you’re excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. We’re committed to being more than just a workplace, emphasizing opportunity, diversity, equity, and inclusion. At FYi, you’ll have a meaningful impact on people’s lives and have fun doing it.
  At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We embrace differences and are committed to fostering a culture of belonging. We are proud to be an equal opportunity employer and are happy to provide accommodations or adjustments, should they be required, at any point in the application process. Whether it’s extra preparation time, micro breaks during interviews, accessible communication supports, or technology aids, your comfort and success are important to us. If you require any accommodations or adjustments, please let your recruiter know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.