Optical Clinic Manager / Practice Coach

at  FYidoctors

FYidoctors is seeking a Practice Coach on a full-time interim term basis at our Nanaimo - Waddington practice.
The Practice Coach will be responsible for coaching staff on processes, programs, and product, as well as for education. The Practice Coach will also become fully cross-trained so that they can assist staff with patient service and sales. The ideal candidate will have previous retail optical experience as a manager and/or customer service specialist.
This team member will work a schedule of 40 hours per week. Our clinic is open Mondays through Saturdays. The ability to work select Saturdays is required. This is a term position through to approx. February 2026.

ESSENTIAL SKILLS:

• College degree or equivalent experience
• Previous experience in customer service and retail preferred
• Two to four years management/supervisory experience
• Previous coaching experience skills is a must
• A proven track record of delivering the organizations results through people
• General PC knowledge including Microsoft Office (Word, PowerPoint, and Excel), Internet, and Email
• Strong leadership skills
• Comprehensive knowledge from operations, processes, and business implications
• Excellent organizational and time management skills
• Demonstrated skill in coaching and advising staff
• Ability to respond quickly to changing priorities
• Excellent oral and written communication skills
• Strong influencing and negotiating skills
• Knowledge of current optical theory and merchandise is an asset
• Heavily committed to maintaining service and quality initiatives
  We thank all candidates for their interest. Only those selected for an interview will be contacted. We politely request no telephone calls please.

ABOUT US

FYidoctors is an exciting entrepreneurial company that started as a small group of 30 optometrists. In just 15 years we have grown to more than 3,000 employees with more than 350 locations across the country. Today, as Canada’s fastest growing eye care provider and winner of Canada’s Best Managed Companies, our team of respected leaders from provincial and national optometric associations bring experience, dedication, and a commitment to the values that have long been associated with optometry.
From our lab to our practices to our home office, we are committed to enhancing the lives of our patients and maintaining a positive, supportive environment where all our people can thrive and grow professionally and personally. Together, we proudly stand for the strength of the optometric profession and the preservation of patient care.
FYidoctors, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is to enhance the lives of our patients. If you’re excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. We’re committed to being more than just a workplace, emphasizing opportunity, diversity, equity, and inclusion. At FYi, you’ll have a meaningful impact on people’s lives and have fun doing it.
At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We embrace differences and are committed to fostering a culture of belonging. We are proud to be an equal opportunity employer and are happy to provide accommodations or adjustments, should they be required, at any point in the application process. Whether it’s extra preparation time, micro breaks during interviews, accessible communication supports, or technology aids, your comfort and success are important to us. If you require any accommodations or adjustments, please let your recruiter know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.

• Responsible for managing all operational aspects within a specified practice to achieve excellent customer service, quality, cost, and delivery performance in line with company strategy, goals, and values
• Providing support and direction to enhance performance, skills, and knowledge of practice staff within the practices
• Coaching/mentoring - gives timely, specific feedback and helpful coaching and evaluates performance fairly and in accordance with company guidelines; adapts leadership approach to each staff member to inspire excellence. Recognizes and accurately identifies staffs’ unique skills and abilities, performance strengths, and development needs; provides challenging assignments and opportunities for development; provides training and job coaching
• Responsible for managing all operational aspects within a specified practice to achieve excellent customer service, quality, cost, and delivery performance in line with company strategy, goals, and values
• Providing support and direction to enhance performance, skills, and knowledge of practice staff within the practices
• Coaching/mentoring - gives timely, specific feedback and helpful coaching and evaluates performance fairly and in accordance with company guidelines; adapts leadership approach to each staff member to inspire excellence. Recognizes and accurately identifies staffs’ unique skills and abilities, performance strengths, and development needs; provides challenging assignments and opportunities for development; provides training and job coaching
• Leadership Development - works with Regional Coaches to provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe, and effective working environment
• Fostering Teamwork - builds effective teams committed to organizational goals; created environmental conducive to teamwork; fosters the development of a common vision; provides clear direction and priorities
• Motivating/influencing Others - utilizes the diverse skills and abilities of the workforce by respecting and empowering others to achieve; creating enthusiasm; asserting own ideas and persuading others; gaining support and commitment from others
• Fostering open communication/listens to others - speaks clearly and expresses self well in front of patients, staff, in groups, and one-on-one conversations: creates an environment where open and direct expression of ideas and dialogue occurs
• Written Communication - conveys information clearly and effectively through formal and informal written documents
• Presentation - prepares and delivers clear, smooth presentations: presents self well in front of groups
• Practice Development - creating the best practice possible. So every minute of everyday Practice Coaches will be looking for ways to improve procedures and operations, making recommendations and working with employees to take action. They will ensure that key professional initiatives are delivered in a way that will optimize sales and customer care
• Marketing - administers ongoing FYi marketing efforts to inform current and potential patients regarding practice services and products available. Monitors effectiveness of such efforts through appropriate measures and review. This also includes adoption and embrace of the FYi brand; which entails working with Home Office to understand the brand and determining “best practices” to execute on the brand at the practice level
• Patient Care - supports and delivers the commitment to provide the best quality of eye care for our patients/customers
• Patient Relations- demonstrates a desire to create value for all patients and to exceed their expectations; anticipate patient needs and takes action to exceed them; continually searches for ways to increase patient satisfaction