Optical Sales Associate

at  FYidoctors

If you have great retail customer service experience and are looking for your next role, we’d love to hear from you. Come and join us at our FYidoctors Kelowna clinic as our newest Optical Associate and help us make an impact on the lives of our patients every day.
When you join FYidoctors, you’ll see that this is more than just a job. We value our people and offer a comprehensive benefits package and the chance for you to grow personally and professionally. Check out our website and apply today!

WHY WE NEED YOU:

Our Kelowna clinic is looking for someone like you to bring your exceptional skills and experience with you and join us as our newest Optical Associate.
You will play a critical role within FYidoctors and are crucial to our success by delivering world-class service to our patients. As our newest Optical Associate you’ll often be the first point of contact with the public, so you must bring with you your passion for people and your drive to deliver an exceptional customer experience. With your help, we’ll continue to have a positive impact on our current patients’ health and well-being, as well as the patients we haven’t yet met.
This position is a full-time permanent role working up to 30-40 hours per week from Monday to Friday.

• Educating clients about the best eyewear choices for their lifestyle, ensuring they receive the best in value and quality
• Informing patients about advances in corrective eyewear solutions as well as assisting with the selection of frames to suit your client’s aesthetic and performance needs
• Interpreting optical prescriptions as written by an optometrist
• Performing frame and facial measurements to ensure correct fit and positioning of new eyewear and performing repairs and adjustments to returning patients’
• Placing Contact Lens orders and assisting with fittings
• Communicating with patients in person, by phone, and by email
• Billing the patient, their medical service provider and other third parties
• Managing appointment bookings, prescription printouts and billing and payments
• Warmly greeting patients as they enter our clinic
• Upholding excellent customer service standards using your charisma and problem-solving skills