Optometric Assistant/Receptionist

at  EYETELLIGENCE

• MUST have an updated LinkedIn profile with your picture (please provide the link)
• MUST have Canadian PR or a Citizenship
• MUST have minimum of 2 years continuous experience in a healthcare operation.
• We are located at Markham/Scarborough border http://www.eyetelligence.ca
• We do not hire students or part-time workers.
• We do not provide LMIA (sponsorship) to candidates.
• Must have great mathematical skills, computer, business writing and typing skills. You will be tested at the time of the interview.
  Eyetelligence is dedicated to the community in providing a lifetime of quality and affordable eye care with professionalism, friendliness, and compassion. At Eyetelligence, patients are our prime focus. Eyetelligence fosters a culture of medical care excellence through technological advancement. Highly qualified, experienced, and skilled Physicians, Assistants and Trained Ancillary Staff deliver the required treatment and consultation with the ultimate precision, success, and patient satisfaction. All our eye care professionals stay at the forefront of technology and are committed to ongoing education. It is also our commitment to educate our patients on all their eye care needs. We strive to exceed our expectation!!
  FULL TIME Clinical / Optical Store Assistant

JOB DESCRIPTION

• Answer incoming phone calls in a professional manner and book patients.
• Process all voicemails, emails, digital faxes, and other social media request, strictly following the clinic guidelines.
• Operate medical equipment in the pre test area (training provided)
• Review the patients for the day to capture any useful information to create a great patient experience at our clinic.
• Greet patients in a friendly and professional manner while building rapport.
• Patient recall and book appointments.
• Insurance predetermination, reconciliation, and patient data validation. Ensure all the patient demographics portion of the EMR and patient’s insurance information are up to date prior to their visit.
• Send appointment reminders via SMS, email, and phone calls.
• Check in patients when they arrive.
• Clearly communicate service fees to patients at the time of booking, at the time of appointment reminder and again at check in.
• Ensure all required forms are properly filled by the patient and are attached to the patient record under proper classifications.
• Transfer and document the medical and other information of a patient to the proper fields under the EMR patient record.
• Assist with frame/Lens selection for the Rx prescribed by the physicians
• Create invoices based on services and products.
• Send electronic claims to the insurance providers and take payments from the customer.
• Ensure the payments from the insurance companies received and reconcile the invoices. Send the final invoice to the patient via email.
• Schedule follow up appointments as per the doctor’s instructions.
• Process all specialist appointments and communicate to the patients using the established process.
• Maintain the cleaning procedures and standards of the clinic.
• Be proactive to maintain the clinic inventory and order as needed.
• Participate in personal and team development training and initiatives including staff meetings, continuing education, and conferences.
• Establish and maintain effective working relationships with co-workers, leadership team, suppliers, and the public.
• Assist management and the physicians with their requests.

Please refer the Job description for details