Oracle Service Delivery Manager

at  Cognizant

BENEFITS

Joining Cognizant will give you the opportunity to learn and collaborate with some of the most talented people in the industry, while staying updated with emerging industry trends and working on the cutting edge of technology in your field of expertise.

We recognize that our people perform at their best when they feel valued as significant contributors. That is why at Cognizant, taking care of our employees is a priority:

• You can pursue innovative career tracks and opportunities here.
• You can enhance your professional development through education and dedicated training.
• We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits, and wellness packages help you stay healthy and plan for the future.

Please reach out to our friendly and welcoming team today to apply and register your interest for this full-time hybrid Oracle Service Manager Lead position.
At Cognizant, we engineer modern businesses to improve everyday life because we’re dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant

We are seeking an Oracle Service Delivery Manager with a strong background and proven hands-on experience in transition and support application projects on the R12.2.X platform to join our growing team in Wellington. This client-facing role offers the opportunity to be an integral part of our implementation and enterprise platform services team.

In this Oracle Service Delivery Manager role, you can expect to:

• Oversee service delivery and take on responsibility for for overall Oracle R12 support and future state, ensuring all IT services meet the agreed SLAs and are delivered efficiently.
• Handle critical incidents, ensuring prompt resolution and coordination with various teams.
• Conduct root cause analysis for recurring issues and implement solutions to prevent future incidents.
• Act as the primary point of contact for clients, maintaining regular communication and addressing concerns.
• Conduct regular service review meetings with clients to discuss performance and identify opportunities for improvement.
• Lead and manage the service delivery team, providing guidance, support, and mentorship.
• Conduct regular performance reviews for team members, setting clear goals and providing constructive feedback.
• Manage the budget for IT service delivery, ensuring efficient use of financial resources.
• Ensure the right resources (people, tools, and technology) are available and allocated appropriately to meet service delivery requirements.

To apply for this Oracle Service Manager Lead role, your skills and experience should include:

• Proven hands-on experience in transition and support application projects on the R12.2.X platform.
• Responsibility for overall Oracle R12 support and future state.
• Ability to capture service, incident, and problem management tickets and report.
• Strong management skills to guide technical and business teams through the implementation process and ensure application uptime.
• Experience working closely with other peer teams to ensure smooth transition and continued application support.
• Experience in implementing governance standards across the portfolio, including tracking, monitoring, and updating the status of support deliverables.
• Experience working closely with business teams to understand challenges and suggest areas of improvement.
• Ability to manage programme-level lessons learned repository and attend post-project review meetings to identify key areas of improvement.
• Experience managing the programme-level risks and issues register.
• Ability to carry out assurance review processes as required by the PMO Manager.
• Experience liaising with staff in other PMOs to ensure consistent implementation of standards.