Order Entry Associate

at  Handicare

As a business, we offer solutions to increase the mobility of elderly and physically challenged people, to enable them to live an independent and active life.
We design and manufacture our own range of straight and curved stairlifts as well as partnering with key suppliers to offer a broad product range to meet customer needs. We operate in more than 40 countries and we’re growing all the time.
We are a passionate and friendly team of people who care deeply about Making Everyday Life Easier for our customers.

REQUIREMENTS:

• Maths & English GCSE (or equivalent)
• 4 additional GCSE’s
• Excellent customer service skills
• Strong organisational and multitasking abilities
• Ability to work under pressure and meet deadlines
• Experience in a busy office/dynamic team
• Excellent telephone manner
• Excellent attention to detail

CORE RESPONSIBILITIES:

• Upon receipt of a product order from local authority/ Trade partner, match the quote from the Handicare Surveyor to the order received
• Accurately & speedily process orders by entering the data from the Surveyors quote into CRM
• Using knowledge of the possible Handicare product configurations to check the order for anomalies prior to entering the queue for production
• Liaise with Trade Partners/Local Authority/ Surveyor/ Salesperson to ensure the orders processed are right first time
• Liaise with internal teams such as Applications Team, Scheduling, Customer Care to resolve queries related to the order process
• Work on CRM queues to sign off drawings to be issued to production
• Allocating survey requests to surveyors
• Processing VAT forms
• Raising purchase orders
• Chasing queries on orders
• Supporting TPS Team as & when required
• Investigate & raising corrective actions
• Maintaining focus on the key measures
• Maintaining relationships both externally and internally & share best practice

We offer a package designed to attract and retain the right level of talent for this role. We want to find a great match, so if there is something missing that is important to you, please don’t let it stop you getting in touch if you think you could do a great job in this role.

• £23,896 per annum pro-rated
• 33 days holiday (including bank holidays) pro-rated
• Annual bonus scheme
• Company contributory pension and 3x Life Assurance cover
• Flexible benefits platform with access to health care, gym membership and many high street discounts
• Employee Assistance programme available to colleagues and their families, to support wellbeing
• Fully funded training and development
• Generous product discount