Order Entry Clerk/Customer Service Advisor

at  Abbott Laboratories

ABOUT ABBOTT

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  Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

REQUIRED QUALIFICATIONS

• Customer Service Experience
• Experience using symphony/SAP
• Experience of working with MS office.

WHAT WE OFFER

As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.
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Additional Job Description
Additional Job Description

• Processing orders from customers, Sales & Hospital Teams
• Standing order management
• To prioritise and process;
• Field Force orders via Salesforce.com
• Maintain standing orders programme in line with contracts for sales regions.
• Release standing orders
• Business to Business Orders.
• Credit/Debit card orders.
• Direct to Consumer orders.
• Webinar orders.
• Processing of debits and credits from the tracker
• Answer order entry helpline, take orders and handle enquiries.
• Create and maintain customer master data.
• Maintain accuracy and security of customer information and NHS data on the database.
• Prepare monthly and ad hoc reports using reporting tools and programmes provided.
• Answer & respond to queries & requests from MEDUK