Order Entry Specialist

at  First Legal Network LLC

POSITION SUMMARY:

The Order Entry Specialist embodies the culture vision and core values of the organization: Family, Integrity, Resourcefulness, Self-Sufficiency, Trustworthiness.

Essential Duties and Responsibilities:

• Assist clients with orders, verifying information, and keying information into client-specific software systems while providing excellent customer service
• Receive and place calls and e-mails for client orders
• Meet or exceed expectations and needs of the Order Entry Department, which the Operations Manager will establish
• Maintain a high level of proficiency in working with Microsoft Office Suite of applications and other proprietary software
• Develop and maintain an excellent working relationship with other departments, staff, and coworkers to exceed customers’ expectations and needs.
• Maintains a high level of confidentiality with regards to all internal, external matters and other material as deemed necessary

Job Qualifications:

• High School Diploma or equivalent achievement is preferred with a minimum of 2 years professional experience in a fast-paced, legal services environment or equivalent combination of education and experience
• Acute attention to detail in all work and ability to follow up with internal and external clients.
• Intermediate knowledge of Microsoft Suite programs, including Word, PowerPoint, Excel, and Outlook
• Strong and effective communication skills, both verbal and written; presence, confidence, and communication skills to effectively represent the company
• Demonstrate effective two-way communication with internal and external clients and fellow team members.
• A commitment to excellence and to making a difference; results-driven, improvement-focused, and action-oriented self-starter who can handle various responsibilities simultaneously and proactively and continually look for a better way of doing things
• Ability to effectively utilize conflict resolution skills and internal escalation protocols to mitigate client issues and concerns
• Champion for excellent customer service while faced with adverse conditions in an entrepreneurial environment

• Assist clients with orders, verifying information, and keying information into client-specific software systems while providing excellent customer service
• Receive and place calls and e-mails for client orders
• Meet or exceed expectations and needs of the Order Entry Department, which the Operations Manager will establish
• Maintain a high level of proficiency in working with Microsoft Office Suite of applications and other proprietary software
• Develop and maintain an excellent working relationship with other departments, staff, and coworkers to exceed customers’ expectations and needs.
• Maintains a high level of confidentiality with regards to all internal, external matters and other material as deemed necessar