Order Fulfillment Consultant

at  Steelcase

We are hiring an Order Fulfillment Consultant who will be supporting with dealer activities prior to order being created and placed with Steelcase.

REQUIRED SKILLS AND COMPETENCIES

• Bachelor’s degree Business, International Business, Commerce, International Relations or related.
• 1 -2 year experience in a similar role
• Advanced English, spoken and written.

PREFERRED SKILLS AND COMPETENCIES

• SAP knowledge is a plus.
• You are an effective communicator, written and verbal and are able to organize thoughts and information before sharing.
• You can use interpersonal communication skills to positively interact with a variety of people.
• Possesses good interpersonal skills to effectively modify dealer behavior to conform to the Accelerate order management model.
• Demonstrate poise and confidence when presenting information to any size group. Has ability to lead pre-order meetings with dealer and field sales contacts.
• You have the ability to identify and implement remedial corrective action for order management problems or issues.
• Have an awareness of continuous improvement/Lean methodology. Aware and involved in Lean methodologies.
• Able to work with internal Steelcase departments to fulfill dealer orders and resolve problems.
• You understand technology used to support order management activities
• Display the ability to adapt based on work conditions and management of various time sensitive tasks.
• Do you have good customer service and order management skills?

WHO WE ARE:

Organizations around the world trust Steelcase to help them create places that help people work better, be inspired, and accomplish more. We design, manufacture, and partner with other leading organizations to provide architecture, furniture, and technology solutions- accessible through a network of channels, including over 800 Steelcase dealer locations. Steelcase is a global, industry-leading, publicly traded company with fiscal year 2021 revenue of $2.6 billion.
Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years. If you’re interested in Steelcase, but this isn’t the right time or role, join our Talent Community to be updated on future openings in your area(s) of expertise.

• This person is the primary business consultant between Steelcase North America, Dealers and Field Sales dedicatedly mentoring and handling dealer activities prior to order being created and placed with Steelcase.
• Understands the Steelcase order fulfillment value stream, and optimizes supply chain, manufacturing, and delivery efficiencies, resulting in a phenomenal customer experience.
• Aware of and supports Lean and continuous improvement methodologies.
• Understands the health and well-being of the dealership through performance measures and plays the role of the dealer advocate to quality and manufacturing management for awareness and drives process improvement.