Order Fulfillment Specialist with English for Philips Professional Display

at  TP Vision

JOB FEATURES

Job Category
Mid-Senior level
About TPV Technology
TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV’s and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world’s major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.
About PPDS
PPDS is the exclusive provider of Philips professional displays, including digital signage, interactive and LED displays, as well as professional TVs, worldwide under trademark licence from Koninklijke Philips N.V. One of the fastest growing global AV players, our business stands on firm foundations. PPDS is a trading name of TP Vision Europe B.V. and MMD-Monitors & Displays Nederland B.V., both wholly-owned subsidiaries of TPV Technology Limited, which is the world’s largest manufacturer of monitors and a leading provider of display solutions. By combining the Philips brand promise with TPV’s manufacturing expertise in displays, at PPDS we employ a competitive and focused approach to bring innovative products to market – from our 10” touchscreen through to unlimited LED displays. Designing solutions that make a positive impact, both for resellers and for end-customers – at the right time and in the right places – including corporate, education, retail, hospitality and other industry settings. The market for high-quality professional displays continues to grow and our products are selected not only for their innovative technology and our focus on developing for a sustainable future, but also for our human approach – our relationships with our customers set us apart from the competition. Reinforcing our continued growth both within the existing marketplace, and into new arenas, in 2021 we launched an updated brand identity and a set of strong strategic focuses – delivering total solutions and opening up market opportunities globally for our customers, all while supporting the circular economy.
Scope
You will join the Order Fulfilment team for Philips Professional Display Solutions. The team is responsible for E2E order management and delivery for customers in EMEA region, and serve as the main window to our B2B customers and sales agents in the countries.
The Order Fulfilment Specialist is a part of the Sales Operations team based in Prague. You will report to the Team Lead Order Fulfilment EMEA (functionally) and to the Head of Operations EMEA (strategically). On this role, your goal will be to assist the local sales in multiple countries, and to be in touch with customers, local sales teams, logistics forwarders and warehouses for arranging the execution of orders.

Responsibility

• Order processing and managing order book in SAP, while ensuring that all data are correct. E.g., pricing, availability check, master data, conditions, pallet size, sipping instructions, etc.
• Open Order Book Management: daily scanning open orders to anticipate and prevent potential issues, checking if orders are still up-to-date regarding e.g. confirmation/ planned shipment date, product availability / production changes, credit blocks, etc.
• Ensuring On Time Delivery to customers: making sure orders will be delivered to customer as agreed or requested, while keeping customer informed.
• Backorder and Allocation Management: determining priorities together with the inside sales/local sales manager and demand planner for the critical products during times of product shortages.
• Following up on logistics and invoicing: ensuring all documents are provided, and special requirements are dealt with.
• Communicating with logistics service providers (warehousing and transport) about, e.g., shipment execution and specific customer requirements. Making delivery appointments when needed.
• Managing in SF: customer complaints and claims, returns/RMA process, credit-/debit notes, extended warranty, export documentation, sample and service orders.
• Internally liaising with other departments (Finance, Quality & Service, 3 PL WHS and transport etc), and office locations when required.
• Communication with customers and inside sales /local sales teams: e.g. product availability requests, lead time, order intake, order confirmation, status/ shipment updates, etc.
• Acting as a backup for other countries and activities from other colleagues within the team.

What Do We Offer You

• Permanent work contract
• Salary combined with a quarterly bonus scheme
• Additional time off: 26 days of holidays, and 4 days of sick leave per year
• Hybrid work model: 3 days in the office and 2 days of Home Office per week
• The opportunity to work from abroad – up to 1 month per annum!
• Flexible working hours
• Public transport allowance
• Multisport card
• Meal vouchers fully compensated by the company.
• Pension insurance contributions after 1 year with a company
• Employee Discounts for Phillips products
• Company equipment for work and personal use: laptop and mobile phone with our corporate SIM card and unlimited data tariff!
• Regular team buildings and company events
• Informal and friendly atmosphere in our international team, and opportunities for future growth within the company.

Education And Related Experience

• Fluency in English
• Education: College or Bachelor degree
• Working experience: 3-5 years in a role focused on Order Fulfilment/Order managements. Order Fulfilment or Order Management. We will also consider candidates with similar experience from Order to Cash/Customer Service/Supply Chain, or Logistics.
• Good knowledge of MS Office tools, especially Excel.
• Experience working with ERP system (ideally SAP)
• Analytical, detailed-oriented, proactive approach to work, ability to work independently and cooperate with a team
• Capable of following processes and guidelines
• Problem-solving skills, out of the box thinking
• Very good communication skills, capability of understanding customer needs; emotionally balanced and mature personality
• Team player with responsible and proactive approach to work
• Ability to work under pressure in an ever-changing environment where deadlines have to be met
• Ability to recognize and promote automated solutions
• Resilience, and adaptability to changes

Preferred Skills

Please refer the Job description for details