Order Fulfilment Coordinator

at  Talent Evolution Pty Ltd

JOB OVERVIEW

• Date Posted: Posted 2 weeks ago
• Location: Roodepoort, Gauteng
• Job Title: Order Fulfilment Coordinator
• Salary: R25,000 - R30,000
• Education Level: High School / Matric
• Job Level: Intermediate
• Minimum Experience: 3 - 5 Years

MINIMUM REQUIREMENTS:

• Minimum of 1 year diploma in relevant field
• Fluent in English
• Minimum 3 years’ experience in a similar customer-facing role with a focus on order fulfilment, sales support, and administration.
• Previous experience in the telecommunications or internet service provider industry is preferred.
• Familiarity with order processing systems and sales terminology

• Process and manage all technology orders from order placement to completion, ensuring adherence to SLAs.
• Work on allocated emails, tickets and tasks.
• Capture and update order details accurately in relevant portals and systems.
• Proactively identify and address any order errors, resolve issues, ensuring accurate and timely order placement.
• Provide administrative support to sales teams and meet minimum performance deliverables and service levels
• Maintain accurate records of orders on the business system
• Provides customer support telephonically, through emails, chat and or social media.
• Communicate effectively with customers, addressing inquiries and concerns in a professional and timely manner through the relevant communication channels.
• Produce reports and feedback to the Team Leader.
• Feedback on administrative and support tasks allocated and progress.
• Assist with customer escalations and resolutions.
• Proactively identify potential order fulfilment issues that could lead to customer cancellations and take steps to prevent them.