Order Fulfilment Single Point of Contact

at  Emerson

The Order Fulfillment SPOC is responsible for the entire open backlog and call out/expedite tasks from the customer. He maintains an active, open and clear communication with Customer Care and all HUB departments in order to ensure on time delivery.
Are you eager to take your career to the next level? If yes, we encourage your application!

PREFERRED QUALIFICATIONS THAT SET YOU APART:

• PC skills: MS Office, Internet
• Knowledge and/or experience in using ERP/MRP systems is an advantage
• Knowledge of other languages such as Italian/French/German/Spanish is a plus

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

• Schedules Tier 0-1 orders using ATP or through HUB Review process;
• Works with Supply Chain and Manufacturing departments to ensure original plan dates are implemented;
• Monitors open orders’ backlog;
• Proactively chases late orders to ensure on time delivery and meet RDSL and PDSL targets;
• Informs the sales offices of a production delay;
• Expedites orders as per the customer request;
• Works with Quality department to plan inspections;
• Works with the Order Administrator team to facilitate Change Orders;
• Looks for improvement opportunities;

FOR THIS ROLE, YOU WILL NEED:

• 2+ year experience in an administrative role
• Previous experience as an Order Administrator is a plus
• Excellent English languages skills (both writing & speaking)