Order Management and Billing Advisor (EMEA Shift)

at  Clarivate

ABOUT YOU – EXPERIENCE, EDUCATION, SKILLS, AND ACCOMPLISHMENTS

• University level degree or equivalent required, experience in finance or accounting would be preferred.
• 2-3 years direct experience preferred with billing/invoicing or subscription management with a good knowledge of CRM sales systems and/or Order to Cash/Billing system
• Good overall business knowledge
• Good knowledge of Order Management processes and business systems including Oracle EBS, Salesforce, Zuora & NetSuite preferable.

• Manage the end-to-end order management process, including order entry, tracking, fulfillment, and billing
• Collaborate with internal teams, including sales, finance, and customer service, to ensure timely and accurate order processing
• Handle customer inquiries related to order status, billing, and payments
• Perform daily, weekly, and monthly reconciliations of sales orders, invoices, and payments
• Work closely with the sales team to ensure accurate pricing, discounts, and promotions are applied to customer orders
• Maintain and update customer data in Salesforce, Oracle, Zuora, and NetSuite
• Support the billing process, including generating invoices, resolving billing issues, and ensuring accurate revenue recognition
• Collaborate with global teams to ensure consistency in order management processes and procedures
• Continuously improve order management and billing processes, including identifying areas for improvement and implementing process enhancements
• Generate reports and analyze data to provide insights into order management and billing performance