Order Management Associate

at  Arrow Electronics Inc

JOB DESCRIPTION:

We are a Fortune 104 company with 2022 sales of $37.12 billion. Our global team includes 22,000+ employees in over 220 sales locations and 43 distribution and value-added centers. We help the world’s best technology companies think “Five Years Out,” working together to innovate the next big thing after the next big thing.

REQUIRED SKILLS:

• Bachelor’s degree or equivalent experience
• 1-2 years order management / operations experience, ideally within the electronics industry
• Negotiation-level English language skills both orally and in writing is a must
• Good customer service skills, willing, helpful attitude
• Detail oriented with good analytical skills
• Ability to communicate at all levels and work in a team environment
• Ability to work independently on multiple tasks, with prioritization and escalation skills
• Flexibility and ability to adjust in a fast-moving and international environment

• Monitor order status and resolve obstacles that prevent customers from receiving orders on time
• Communicate order issues to customers, offer them possible solutions and execute their decision/change requests
• Troubleshoot order/system issues, and assist to identify and correct their root cause
• Cooperate with our warehouses and suppliers to ensure on-time delivery and provide them information essential to shipping
• Handle payment issues with credit card, Paypal, wire and work with Finance to initiate credit line setup
• Liaise between Trade Compliance and customers to complete required documents
• Support our internal / international teams with order status requests
• Identify process improvement opportunities and work with internal and external stakeholders to implement improvements