Order Management Officer

at  GieseckeDevrient

JOB REQUIREMENTS:

• 3 to 5 years of experience in sales support, sales administration, order processing preferably for the Middle East and/or Africa region
• Experience in working with SAP (modules OTC, PLTP, FI)
• General Office skills with proficient use of Microsoft Office, Microsoft Excel and Microsoft PowerPoint, MS Teams, etc.
• Proficient knowledge using Salesforce
• Excellent communication and presentation skills
• Advanced business related degree will be an advantage
• Fluency in written and spoken English is mandatory
• Fluency in written and spoken French will be an advantage
• Fluency in written and spoken Arabic will be an advantage

SCOPE AND PURPOSE:

• Project order processing through the whole order-to-cash process (SAP in the modules OTC, PLTP, FI)
• Manage commercial aspects of our customer contracts
• Tasks involve close cooperation with Sales, Finance, Project Management and the Service Department
• Work together and support the MEA team to achieve targets of the region

KEY RESULT AREAS & RESPONSIBILITIES:

• Close cooperation and alignment with the interface departments such as Project Management, Finance, Logistics and Service during the project execution phase, including the coordination of the handover from the team Bid- and Contract Management
• Initiate and manage external party purchase orders and monitor committed delivery times
• Responsible for accurate execution of commercial terms of customer contracts (bank guarantees, Letters of Credit, INCOTERMS, Export Control Issues, payment terms, insurance)
• Assist and attend to customer demands and requirements through verbal and written correspondence
• Monitor availability of customer demands with the supply chain team
• Deliver regular input to our Risk Management, support the updates of ongoing risk analysis
• Accurate invoicing and follow-up of outstanding payments
• Support and monitor the customer’s outstanding payments and follow-up regularly (i.e. monthly statement of account, follow-up e-Mails, phone calls to Finance department of Customers). Escalate promptly to the Account Manager when support is required
• Monitor customer’s credit limits
• Communicate and report in timely manner the order, project delivery status to the Head of Order Management MEA and escalate if any impact to supply chain or project delivery which can affect the execution and the revenues
• Regularly update with accuracy of Salesforce for a smooth month end closing reporting of revenues and order income
• Participate into bi-weekly Business and Sales Operations meetings
• Timely creation of warranty contracts in CRM after the final customer Site Acceptance Test
• Accurate booking of free-of-cost material that is related to customer projects in SAP during the execution and warranty phase