Order Management Representative

at  Celanese International Corporation

Overview:
Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese’s global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

Responsibilities:

• Ensure perfect order fulfillment of orders and resolve issues as required
• Work closely with sales management for billing adjustments
• Key transactional contact for customers
• Maintain key internal relationships, including marketing, sales, supply chain planning, quality, application development, product management, credit, financial shared services, and procurement
• Update customer master information in SAP
• Perform the diversified customer pricing applications in SAP
• Process billing related adjustments (e.g., returns, credit/debits)
• Document and follow up of internal and external complaints
• Where necessary, support sales representatives and business line managers with sales data analysis, report requests and customer follow-up

Qualifications:

• College/university degree
• 1-2 years of Customer Service experience is must have
• Fluent English is must have, other language knowledge is an advantage
• SAP knowledge is an advantage
• Troubleshooting/problem solving skills
• Ability to build relationships
• Good communication skills
• Precise, detail-focused
• Ability to multitask
• Positive attitude, friendly, empathy
• Accountability and ownership
• Follows the rules, but also thinks out of the box and is open for other solutions

• Ensure perfect order fulfillment of orders and resolve issues as required
• Work closely with sales management for billing adjustments
• Key transactional contact for customers
• Maintain key internal relationships, including marketing, sales, supply chain planning, quality, application development, product management, credit, financial shared services, and procurement
• Update customer master information in SAP
• Perform the diversified customer pricing applications in SAP
• Process billing related adjustments (e.g., returns, credit/debits)
• Document and follow up of internal and external complaints
• Where necessary, support sales representatives and business line managers with sales data analysis, report requests and customer follow-u