Order Management – Senior Process Associate - German – Remote RO*!

at  Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Order Management – Senior Process Associate - German – Remote RO*!

Responsibilities

• Booking of Incoming Payments and allocating them to the invoices received
• Investigating and identifying details for the amounts received
• Ensure timely contacts with clients via email/phone/fax for collection purposes
• Reporting periodical/on the spot regarding the activity process indicators
• Maintaining customer master data (new customer set up/ changes, etc)
• Ensure order analysis and release in accordance with client’s requirements and cut off hours
• Perform customer account reconciliation
• Follow up on accounts and on disputed items
• Support ad hoc requests from Business group and local units
• Provide required monthly reports
• Assist the Assistant Manager to prepare and submit reports to the customer as applicable
• SOP creation and updating
• Deliver the required data for audit purposes
• Making the accounting process controls established through the internal policies (SOX)
• Provide support to Assistant Manager for credit control activities as the need arises
• Ensure meaningful metrics are met and service is delivered to end users as expected
• Daily usage of client’s tools for the assigned activities
• Training other team members regarding the daily tasks whenever necessary and requested by the manager;
• Updating the working procedures periodically;
• Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate;
• See opportunities for continuous process improvement and innovative solutions and communicate to direct manager;

Qualifications we seek in you!

Minimum qualifications

• Very good knowledge of Language German, min B2.
• Relevant Order to Cash experience represents an advantage
• Work experience with and ERP system represents an advantage
• Highschool graduate
• University student/ graduate (Economic studies, represents an advantage)

What can we offer?

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
JobSenior Process Associate
Primary LocationRomania-Cluj-Napoca
ScheduleFull-time
Education LevelBachelor’s / Graduation / Equivalent
Job PostingAug 28, 2024, 11:07:14 PM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Tim

• Booking of Incoming Payments and allocating them to the invoices received
• Investigating and identifying details for the amounts received
• Ensure timely contacts with clients via email/phone/fax for collection purposes
• Reporting periodical/on the spot regarding the activity process indicators
• Maintaining customer master data (new customer set up/ changes, etc)
• Ensure order analysis and release in accordance with client’s requirements and cut off hours
• Perform customer account reconciliation
• Follow up on accounts and on disputed items
• Support ad hoc requests from Business group and local units
• Provide required monthly reports
• Assist the Assistant Manager to prepare and submit reports to the customer as applicable
• SOP creation and updating
• Deliver the required data for audit purposes
• Making the accounting process controls established through the internal policies (SOX)
• Provide support to Assistant Manager for credit control activities as the need arises
• Ensure meaningful metrics are met and service is delivered to end users as expected
• Daily usage of client’s tools for the assigned activities
• Training other team members regarding the daily tasks whenever necessary and requested by the manager;
• Updating the working procedures periodically;
• Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate;
• See opportunities for continuous process improvement and innovative solutions and communicate to direct manager