Order Management Specialist

at  Bose

You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most.
At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for nearly 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical.
At Bose, we are entirely self-funded, and enabling growth year after year takes careful planning, talent, capability, and passion. Through a broad variety of specialties and disciplines, the Finance team enables the business to make the decisions and investments, at the right times, to ensure the long-term financial viability of the company.
Job Description
At Bose, we’re compelled to push things forward. We need to make things better. It’s in our blood. We’re expert engineers, researchers, and designers. We believe a healthy obsession is something to celebrate because it leads to greatness — not just in what we do, but in art, music, sports, science, everything.
In the Global Order Management Team, we obsess over the details that matter most to our customers. We collaboratively manage consumer orders in a fast-paced, challenging environment, which requires excellent attention to detail and communication skills. Through processing orders inquiries for Bose Direct consumers in the Americas, Europe, and Australia/New Zealand, we provide our customers and the organizations we support with the highest level of service possible, while maintaining efficiency and driving continuous improvement. Key activities are order review and release, logistics, credit refunds/reconciliation, fraud review, and inventory management.

Key Accountabilities:

• Responsible for order management of external and internal B2C and B2B orders.
• Provide data analysis around customer KPIs
• Leverage system solutions and process refinement to increase automation of standard processes
• Drive continuous improvement to maximize efficiency in processes, and reduce the cost of managing orders to customers
• Manage high volume of daily order processing with accuracy and efficiency
• Perform key tasks according to service levels, and communicate risks to participate in mitigation plan
• Proactively identify blockers and customer impacts to resolve obstacles prior to impact.
• Will be a leader in developing and integrating best practices within the team.

Key Skills:

• Self-motivated, self-starter, and ability to work independently
• Strong analytical skills
• Ability to manage multiple priorities and meet deadlines
• Knowledge of supply chain, distribution, and sales processes.
• Excel, Power BI and Office proficiency
• Previous experience with SAP, CRM, EDI, or related enterprise software
• Previous experience with Supply and Demand planning software

Education and Experience:

• Bachelor’s Degree in Business, Finance, Operations, Supply Chain, or equivalent experience
• 3+ years of experience in Order Management

Are you interested in this position?
We’d love to know you better! Submit your application, by uploading your CV in English via the “Apply” button above.
For further information about the position please contact us via Careers_Portugal@bose.com.
Note:
Thanks in advance for your application. After the online phase, the most successful candidates will be invited for an interview. In case you’re not contacted in the next 15 days, we will keep your application for future opportunities that may suit your profile best
Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.
If you believe you need a reasonable accommodation, please send a note to
wellbeing@bose.co

Please refer the Job description for details