Order Management Specialist

at  BP

JOB DESCRIPTION:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world’s ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.
In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

SKILLS:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Serving as the primary point of contact for customers, navigating the intricate dynamics between suppliers, sales managers, and global logistics teams with cultural sensitivity and exceptional communication
Handling daily customer service tasks including order processing via phone, email, and fax. Ensuring accurate information gathering, order fulfillment, and prompt acknowledgment of all inquiries
Guiding customers on optimal port selection and address order challenges, such as last-minute changes or small order optimization, to benefit both the company and the customer
Taking decisive action in unforeseen circumstances, offering alternative solutions and seeking technical advice when necessary
Monitoring order values to ensure compliance with credit limits and policies, coordinating with Sales/Credit Management as needed
Recording and address customer complaints, contribute to knowledge building in the shipping industry, and identify opportunities for product introductions and market expansion
Monitoring KPIs like IFOT (In Full On Time) service performance, identifying suboptimal patterns, and strive to improve delivery efficiency