Order Management Specialist

at  GE Aviation

JOB DESCRIPTION SUMMARY

We are seeking an Order Management Specialist to handle all activities providing the necessary support on pre- and post-contractual administration & management. This position is a part of Back-office team, operating contact between company and customers. Administrator will focus on receiving customers purchase orders, checking delivery dates and dispatch the finished goods. He/she will be in contact with customers via phone or e-mail on daily basics.

REQUIRED QUALIFICATIONS

• This role requires basic experience in Order Management or a similar field.

• Knowledge level comparable to a Bachelor’s degree from an accredited university or college, or a high school diploma with relevant experience

• Proficient in spoken and written English.

ROLES AND RESPONSIBILITIES

• Process customer orders, ensuring compliance with contract terms (delivery, invoicing, transportation).

• Ensure customer satisfaction and timely resolution of issues for assigned contracts.

• Provide both service agreement, and time and material program management.
• Support sales campaigns for new contracts and proposals.
• Collaborate with internal teams (Sales, Planning, Service, Finance etc.) and external customers.
• Function as liaison between internal organizations and customers for assigned contracts ·
• Handle invoicing tasks, including issuing invoices and understanding basic financial and accounting principles.
• Strong focus on operational tasks ensures a dynamic and varied work environment.
• Resolve crisis situations by identifying issues and implementing solutions with the support of team.

This role requires basic experience in Order Management or a similar field.

• Knowledge level comparable to a Bachelor’s degree from an accredited university or college, or a high school diploma with relevant experience
• Proficient in spoken and written English