Order Management Specialist – Senior Process Associate - Spanish – Remote Poland

at  Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Order Management Specialist – Senior Process Associate - Spanish – Remote Poland
As part of a dynamic team, the Order Management Specialist is responsible for processing orders in a timely manner and in line with a standardized and high performing servicing process.
Responsibilities

Delivering exceptional level of service to our customers involving several key responsibilities that include processing orders and screening activities:

• Ensures all orders are performed with minimum of errors.
• Ensures all orders are completed on a timely manner.
• Ensures all orders are processed with minimum input from other stakeholders.
• Checks customer type and assigns it to correct queue.
• Monitors order execution, follow-up on delayed shipments.
• Resolves order and shipment related issues and blocks.
• Participates in training organization and delivery.
• Works in line with defined departmental goals, procedures, and other instructions.
• Works efficiently to reach department objectives.

Shall follow the guidelines established either in local or in corporate QMS documents, including abiding the responsibilities of the granted role(s). Can participate in creating quality documents according to the requirements described in Quality Management System documentation, if needed.
May perform other duties as required.
Qualifications we seek in you!

Minimum Qualifications / Skills

• Is able to express him(her)self fluently in English (verbal and writing skills).
• Intermediate or basic knowledge of Spanish language matching market needs.
• General computer skills (feels comfortable with computers).
• Knowledge of office applications: Word, Excel, Internet, Outlook.
• Handles large volumes of work efficiently.
• Detail oriented.
• Acts timely and appropriately on issues.
• Can work with a minimum of errors.
• Continues to perform effectively and efficiently despite time pressure and/or large volumes of work.
• Asks questions in case of insufficient information.
• Continuously strives to improve his/her performance to increase value/contribution to the company.
• Quickly learns and integrates new knowledge, is versatile.
• Can efficiently cope with change & versatility.
• Is dedicated to meet the expectations and requirements of internal and external customers.
• Has the ability to probe, get the right level of information.
• Knows how to turn issues into opportunities.
• Puts into practice values and behaviors that contribute to group effectiveness and performance, and the achievement of team objectives.
• Accurately follows processes.
• Is rigorous.
• Alert to opportunities to improve, integrate, synergize existing processes.

Languages

• Excellent English language skills
• Good command of Spanish language

What can we offer?
Attractive salary
Stable job offer – employment contract
Various trainings (initiating, soft skills)
Possibility of development
Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
JobSenior Process Associate
Primary LocationPoland-Wroclaw
ScheduleFull-time
Education LevelBachelor’s / Graduation / Equivalent
Job PostingOct 22, 2024, 9:37:12 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Tim

• Ensures all orders are performed with minimum of errors.
• Ensures all orders are completed on a timely manner.
• Ensures all orders are processed with minimum input from other stakeholders.
• Checks customer type and assigns it to correct queue.
• Monitors order execution, follow-up on delayed shipments.
• Resolves order and shipment related issues and blocks.
• Participates in training organization and delivery.
• Works in line with defined departmental goals, procedures, and other instructions.
• Works efficiently to reach department objectives