Order Management Specialist

at  Tenneco

This is a great opportunity to join us as an Order Management Specialist. In this role, you will provide exceptional customer service and quality sales support to the EEU customer base and all wider business functions, supporting the CS Team Leader in the efficient management of all daily operations within the Customer Services department.

WHAT IS THE KEY ROLE OVERVIEW:

• End-to-end management of the entire order to shipment process, including customer order and delivery follow-up and all relevant administration
• Engage with customers to provide a positive, quality Sales experience in all circumstances
• Closely collaborate with Sales department and across all business functions both locally and centrally
• Promote a high level of customer satisfaction and quality of service
• Provide quality and proactive support to both internal and external customers

WHAT WILL BE YOUR DAY TO DAY RESPONSIBILITIES:

• End-to-end management of the OTS (order to shipment) process
• Daily contact/liaison with customers and sales team
• Daily contact/liaison with traffic department and carriers, closely following up issues affecting customer delivery
• Ensure daily log-in & consistent availability on cloud-based, interactive telephony system (Fuze)
• Support in the set up/processing of new customer accounts (or implement changes to existing accounts) and business approval forms in conjunction with Master Data team
• Provide customer and internal reports as and when required
• Update and maintain all customer records in conjunction with Master Data
• Promote & follow-up electronic ordering (Teccom/EDI)
• Support in processing customer invoicing & resolution of queries as appropriate
• Review and update packing/shipping instructions
• Maximize shipments and improve availability where possible
• Proactive resolution of CS/delivery/billing complaints through liaison with appropriate depts. and follow up (escalation to Team Leader where necessary)
• Follow-up proactively with material and delivery issues, ensuring high level of customer focus
• Interface with credit department and all other departments
• Meet forecast pressure
• Initial point of contact for all first-level customer complaints and queries
• Follow all procedures according to corporate guidelines (in a timely manner)
• Provide documents whenever necessary/as required for audit purposes
• Work closely with the DC and manage stock levels and delivery dates