Order Management Specialist with German

at  Wipro Limited

JOB DESCRIPTION

Why this role matters
Responsible for customer orders end to end across the globe with accountability for management of all external suppliers within the Service Delivery process Access delivery and co-ordinating Test & Turn up / Migration activities, until handover for final test with the Customer.
Key responsibilities will include access ordering, delivery, workflow & inventory management within the Service Delivery process until handover into Service Assurance. The role holder will act as the single point of contact with full accountability towards both the A-end and B-end customer during the delivery ranging from simple products to complex solutions.

DELIVERY KNOWLEDGE MANAGEMENT

• Act as a mentor towards New Joiners
• Cooperate and support service improvement initiatives

THE SKILLS & EXPERIENCE YOU NEED

• Fluent English & German
• Customer focused mind-set
• Drive for performance and results proactively
• Team player, open and co-operative
• Out of the box thinking
• Systemic & analytical thinking
• Self-confidence and self-sufficient while working alone
• Strong communication and stakeholder management skills – both verbal and written
• Experience in managing complex processes and multiple suppliers is preferred.
• Ability to quickly oversee complex processes and products.
• Problem solving and initiating corrective actions
• Ability to analyse and respond to complex customer service requirements.
• Able to manage multiple tasks, customers and priorities in a demanding environment.
• ITIL or equivalent is an advantage
• Basic technical and networking knowledge is an advantage
  Order Management(Comms)
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