Order Management Team Leader - 2nd shift

at  Motorola Solutions

COMPANY OVERVIEW

At Motorola Solutions, we’re guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

JOB DESCRIPTION

Order Management Team Leader:

• Ensures efficient liaison between Supply Chain, Finance and Sales
• Supports business commitments trough on time, proactive communication as well as driving first class operation
• Cooperates closely with all functions within Supply Chain to improve customer satisfaction
• Use empowerment given to establish strong relationships with the business and drive importance of the role
• Promotes continuous improvement and automation of daily tasks
• Manages the team to create trust and accountability
• Supports internal audit controls and SOX initiatives
• Provides metrics which enable decision making process

BASIC REQUIREMENTS

• Excellent Business English and communication skills
• Ability to work on mixed shift approach (9 - 5 pm, 3/4- 11/12 pm) to be able to provide support to customers in North America market
• Minimum 4 year of work experience in relevant field and customer focused environment
• People management experience in a plus
• Self-motivated, with an aptitude for customer satisfaction
• Detail oriented, organized and a strong multi-tasker
• Ability to work well under pressure
• Collaborative, likes to work in teams
• Good Problem Solving Skills
• Proactive
• Intermediate proficiency in Microsoft Office (Outlook, Excel, Word)
• University degree (bachelor of business administration / master)
• Preference will be given to candidates with the following skills and experience:
• Order Management experience in a high volume environment
• Experience using SAP and/or Sales Force
• Experience with a hardware, software manufacturer or logistic

TRAVEL REQUIREMENTS

None

Please refer the Job description for details