Order Processing Clerk

at  Levata

ABOUT US:

OCR Canada is the leading reseller in Canada, serving Canadian customers coast to coast with a proven track record of innovation in data collection and automated identification data capture (AIDC) solutions.
As a premier partner with the leading global manufacturers in barcoding, RFID, printing, and mobile computing; OCR Canada provides innovative solutions that bring together product, software, and services to meet your unique needs and application. Our solutions are award-winning and include engineering and repair services.

POSITION SUMMARY

The Order Processing Clerk will be responsible for managing and processing customer orders within the NetSuite system. This role involves ensuring accurate data entry, order fulfillment, and communication with relevant departments to ensure timely and efficient delivery of products. The ideal candidate will have strong attention to detail, excellent organizational skills, and a solid understanding of NetSuite ERP software.

EXPERIENCE

• 1-2 years minimum experience with order fulfillment processes and logistics.
• Proven experience in order processing or a similar administrative role, preferably in a business using NetSuite ERP software
• Strong problem solving skills and detail oriented
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).

EDUCATION

• OSSD High School Diploma required

• Accurately input customer orders into the NetSuite system, ensuring all relevant information. Specifically posting item fulfilments and issuing customer invoices.
• Monitor the progress of orders through the fulfillment process and provide regular updates to customers and internal stakeholders on order status, including delays or changes to delivery schedules. This includes tracking shipments using various carriers to ensure shipments are delivered.
• Serve as a point of contact for customer inquiries regarding order status, product availability, and shipping details, ensuring exceptional customer service and timely responses.
• Work closely with the inventory and warehouse teams to ensure products are available for shipment and escalate any stock discrepancies or issues to appropriate personnel.
• Assist in generating daily, weekly, or monthly reports related to order processing, backorders, and shipping timelines for management review.
• Assist with sales order change requests on either open or invoiced orders.
• Perform general office duties including filing and upkeep of systems, faxing, and photocopying, and additional tasks as assigned by the Dept Supervisors