Order Processing Systems Manager

at  Rotork

Job Description
Job Title: Customer Order Processing Systems Manager (12 month fixed contract)
Reports to: Head of Global Supply Chain
Location: Americas, EMEA, Asia Pacific

PURPOSE OF THE JOB:

Lead the activity across our manufacturing facilities to standardise all stages of the sales order cycle ensuring the integrity and accuracy of our sales order and the successful handover to the supply chain team to fulfil the customers’ requirements. Improving customer service, on time delivery and lead time stability. Driving local operational performance and developing the capabilities of the teams, whilst simultaneously being a driving force within the Global Supply Chain Function in developing new global tools and processes.

KEY RESPONSIBILITIES AND OUTCOMES:

• Functionally lead the order processing teams within the manufacturing facilities.
• Defining the organisation structure, roles and responsibilities and developing a competency model and material.
• Responsible for supporting with developing the plant level competencies.
• Collaborate with the local order processing managers in the development and global deployment of material within the Rotork Supply Chain playbook.
• Defining standard processes and governance for order processing, configuration of products, acknowledgement of factory delivery promise date and sales order change management.
• Responsible for managing the definition and quality of order processing metrics reported to the Group.
• Collaborate with Group Lean on the deployment of sales order cycle into the Rotork Management Operation System, inclusive of visual management, metrics, reporting, actioning and refer to factory process.
• Lead root cause analysis and continuous improvement actions to drive plant performance and customer satisfaction.
• Implementation of the sales order cycle process improvement tools: -
• Sales Order configuration and change management.
• Management and review of the sales order book.
• OTD improvement consider customers requested date and the factory first promise date
• Customer lead-time optimisation and consistent communication from quote to delivery.
• ERP system improvements (D365)
• Customer inquiries, escalation, and resolution
• Product life-cycle management
• Engage and support the implementation of a standard ERP system (D365), whilst supporting with process improvements on legacy ERP system
• Support the data steward, business process owners and key stakeholders in ensuring the integrity of the system data for customer accounts, finished goods part data, inputs into MRP, incoterms, commodity codes etc. Ensuring the processes have audit and evaluation points.
• Evaluate specific requirements of the customer and the factories such as factory acceptance testing, special packaging and how this can be captured in the ERP system (D365).
• Partake in projects designed to achieve and improve customer excellence, such as CRM; Lead time reduction, 4PL and a distribution model.
  Qualifications