Order to Cash- Assistant Manager-English-Hybrid Bucharest

at  Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Order to Cash- Assistant Manager-English-Hybrid Bucharest
We are looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated)
In this role, you will be expected to work on strict deadlines, in a fairly high-pressure business environment while being a good team player.
SAP knowledge and experience in generating reports from SAP would be an added advantage.
Responsibilities

In this role, you will be responsible for all the activities related to O2C domain.

• Manage the OTC portfolio and maintain strong customer relations & business acumen.
• Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks.
• Coach and develop team members: hire, assess, field and document performance.
• Team management & negotiation skills. Must have a Problem-solving attitude.
• Support team priorities and initiatives and effectively manage workload.
• Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership
• Administrate and enforce deduction management and trade payment policies.
• Research deductions or short pays, including Shortages, spoilage, cash discounts (unearned), promotional discounts, rebates, product returns, and other claims made by customers.
• Validate and resolve deductions by contacting either internal cross functional teams or customer in bid to collect supporting documents (debit memo raised by customer, remittance in case not available, delivery proofs in case of their own carrier) and applying them against the payments received and promotion terms.
• Responsible for the timely, accurate, approved entry and maintenance of trade settlements in the ERP.
• Communicate and follow up effectively with cross-functional team members, including Sales, Key Account Managers, OS&D, Logistics, Customer Service and Cash Applications.
• Evaluate existing deductions management processes and propose solutions to improve the capture and resolution of deductions.
• Perform other related duties as assigned.
• Constantly to be interacted with client’s for their feedback and support them wherever required. Ready to support any time at various locations as per client’s expectation
• Manage Order to Cash related to collections and dispute management, implement & adhere to strategy
• Interaction with end customers via Calls and Emails for collecting pass due amounts.
• Meeting collections numbers/targets (monthly/ quarterly/ yearly)
• Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls.
• Dispute Handling related to invoice issues
• Lead and participate in conference calls with Country / Regional Financial Managers.
• Interact with local/country/regional Finance, Credit Controller, Field engineers etc. as required
• Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards
• Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects)
• Lookout for automation opportunities to bring efficiency, analytical mindset to identify QPA/RPA opportunities.
• Confirm that proper escalation procedures are followed according to established business practices.
• SOP (Standard Operating Procedures) creation and update
• Understanding and Reporting of Service Level Agreement
• Daily work-allocation & Day-end status reporting to all stakeholders
• Deliver the required data for audit purposes.
• Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards
• Making the accounting process controls established through the internal policies
• Ensure Key Metric’s are met, and service is delivered to end users as expected

• Daily Quality Check for the matching which team has matched

• Qualifications

  Minimum qualifications

• B.Com Graduation (MBA – Finance preferred)

• Relevant experience in Order to Cash

Preferred qualifications

• Very Good Written and Verbal Communication skills
• Proficient in MS Office applications, especially in MS excel

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
JobAssistant Manager
Primary LocationRomania-Bucharest
ScheduleFull-time
Education LevelAssociate’s Degree/College Diploma
Job PostingOct 22, 2024, 11:27:23 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Tim

• Manage the OTC portfolio and maintain strong customer relations & business acumen.
• Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks.
• Coach and develop team members: hire, assess, field and document performance.
• Team management & negotiation skills. Must have a Problem-solving attitude.
• Support team priorities and initiatives and effectively manage workload.
• Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership
• Administrate and enforce deduction management and trade payment policies.
• Research deductions or short pays, including Shortages, spoilage, cash discounts (unearned), promotional discounts, rebates, product returns, and other claims made by customers.
• Validate and resolve deductions by contacting either internal cross functional teams or customer in bid to collect supporting documents (debit memo raised by customer, remittance in case not available, delivery proofs in case of their own carrier) and applying them against the payments received and promotion terms.
• Responsible for the timely, accurate, approved entry and maintenance of trade settlements in the ERP.
• Communicate and follow up effectively with cross-functional team members, including Sales, Key Account Managers, OS&D, Logistics, Customer Service and Cash Applications.
• Evaluate existing deductions management processes and propose solutions to improve the capture and resolution of deductions.
• Perform other related duties as assigned.
• Constantly to be interacted with client’s for their feedback and support them wherever required. Ready to support any time at various locations as per client’s expectation
• Manage Order to Cash related to collections and dispute management, implement & adhere to strategy
• Interaction with end customers via Calls and Emails for collecting pass due amounts.
• Meeting collections numbers/targets (monthly/ quarterly/ yearly)
• Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls.
• Dispute Handling related to invoice issues
• Lead and participate in conference calls with Country / Regional Financial Managers.
• Interact with local/country/regional Finance, Credit Controller, Field engineers etc. as required
• Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards
• Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects)
• Lookout for automation opportunities to bring efficiency, analytical mindset to identify QPA/RPA opportunities.
• Confirm that proper escalation procedures are followed according to established business practices.
• SOP (Standard Operating Procedures) creation and update
• Understanding and Reporting of Service Level Agreement
• Daily work-allocation & Day-end status reporting to all stakeholders
• Deliver the required data for audit purposes.
• Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards
• Making the accounting process controls established through the internal policies
• Ensure Key Metric’s are met, and service is delivered to end users as expected
• Daily Quality Check for the matching which team has matche