Order to Cash Supervisor

at  DHL

Position: Order to Cash Supervisor
Contract Type: Permanent / full-time
Location: Slough (hybrid working available – minimum 3 days office based)

Supporting OTC Manager for setting day to day operational objectives for a team of professionals to execute Credit & Collections / Accounts Receivable (OTC) plans and processes to minimize risk, ensure timely repayments, minimize losses and economic collection of arrears in line with internal and external policies and standards, regulations and compliance requirements

• To support the OTC Manager daily for the following:
• Responsible for setting day to day operational objectives for a team of professionals to execute Credit and Collections and Accounts Receivable (OTC) plans and processes to minimize risk, ensure timely repayments and accurate recording of transactions, minimize losses and economic collection of arrears
• Support the team to ensure delivery of service to required standards, policies, targets and schedule such as SLA and internal and external customer expectations
• Ensure accurate assessment of credit applications, follow-up of outstanding debts according to established collection target
• Assist in monitoring the status of individual credit accounts to quickly identify and address problem debts
• Resolve issues outside of normal process such as difficult customers, bad debt issues, special rate calculations, etc.
• Resolve critical customer issues escalated by team members
• Identify opportunities for service improvements that will deliver higher quality and/or lower cost
• Support implementation of processes such as verification of customer credit approval, etc.
• Assist the team to assess and reject or authorize application, and establish appropriate repayment terms to minimize credit risk in accordance with company standards
• Conduct Accounts Receivable age analysis and reporting
• Follow up with reminder letters and emails to customers to track process claims for outstanding account

ABOUT THE ROLE:

Supporting OTC Manager for setting day to day operational objectives for a team of professionals to execute Credit & Collections / Accounts Receivable (OTC) plans and processes to minimize risk, ensure timely repayments, minimize losses and economic collection of arrears in line with internal and external policies and standards, regulations and compliance requirements

• To support the OTC Manager daily for the following:
• Responsible for setting day to day operational objectives for a team of professionals to execute Credit and Collections and Accounts Receivable (OTC) plans and processes to minimize risk, ensure timely repayments and accurate recording of transactions, minimize losses and economic collection of arrears
• Support the team to ensure delivery of service to required standards, policies, targets and schedule such as SLA and internal and external customer expectations
• Ensure accurate assessment of credit applications, follow-up of outstanding debts according to established collection target
• Assist in monitoring the status of individual credit accounts to quickly identify and address problem debts
• Resolve issues outside of normal process such as difficult customers, bad debt issues, special rate calculations, etc.
• Resolve critical customer issues escalated by team members
• Identify opportunities for service improvements that will deliver higher quality and/or lower cost
• Support implementation of processes such as verification of customer credit approval, etc.
• Assist the team to assess and reject or authorize application, and establish appropriate repayment terms to minimize credit risk in accordance with company standards
• Conduct Accounts Receivable age analysis and reporting
• Follow up with reminder letters and emails to customers to track process claims for outstanding accounts

WHAT WILL YOU NEED TO DO NEXT?

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV