OS Mainframe Lead Support Analyst
at Unisys
Budapest, Közép-Magyarország, Hungary -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 28 Nov, 2024 | Not Specified | 29 Aug, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
CLIENT SATISFACTION & SUPPORT:
- Strive to achieve high levels of client satisfaction for the mainframe products and solutions you support.
- Address all client inquiries regarding installation, configuration, and customization within your expertise without needing to escalate to others.
Responsibilities:
WHAT SUCCESS LOOKS LIKE IN THIS ROLE:
Please note that this role requires working in on-call 24x7 in shifts.
Position Overview: As an OS Mainframe Lead Support Analyst, you will play a crucial role in ensuring high levels of client satisfaction by providing expert-level support for mainframe systems and solutions. You will be responsible for the installation, configuration, and customization of mainframe systems within your domain expertise, addressing all client inquiries with minimal need for escalation. Your role will involve managing escalated issues, ensuring Service Level Agreements (SLAs) are met, and mentoring a team of junior Systems Analysts. You will also identify opportunities for new services and contribute to product and process improvements.
YOU WILL BE SUCCESSFUL IN THIS ROLE IF YOU HAVE:
- Bachelor’s degree in Computer Science, Information Technology, or a related field is needed.
- Minimum of 5 years of relevant technical experience in mainframe support and administration.
- At least 3 years of hands-on experience with Microsoft Systems Centre Configuration Manager (SCCM) .
- Proficiency in using Microsoft PowerShell for automation and scripting tasks.
- Experience with Windows 10 and Windows 7
- Experience with Microsoft Application Virtualization (App-V)
- Good knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Access, Visio).
- Experience with Windows 10 and Windows 7.
- Strong problem-solving skills and ability to address complex technical issues.
- Excellent client communication and service management skills.
- Familiarity with incident, problem, and change management processes.
- Ability to travel occasionally in Europe.
- Security clearance will be required.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT
Graduate
Computer science information technology or a related field is needed
Proficient
1
Budapest, Hungary
