OSS-ENM Support Engineer

at  Ericsson

THE SKILLS YOU BRING:

• BSc or MSc degree in Computer Science, Electrical Engineering or equivalent
• Strong knowledge of Unix, RedHat Linux, scripting, and networking
• Troubleshooting skills in Unix/Linux environment
• Good English language, both verbal and written
• Negotiation & argumentation skills
• Ability to work in a team environment
• Customer handling attitude

• Working with assigned Customer Service Requests (CSR), using support tools and according to support processes and procedures.
• Analyze problems and identify suitable solutions to these problems.
• Fix and resolve problems to stabilize and optimize customer networks.
• Through contact with external customers, capture data and information about any specific problem that has been reported to Ericsson.
• Work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers of Ericsson.
• You may have the opportunity to travel internationally and work in different cultural environments.
• Long-term work with Cloud-based Ericsson solutions.