OT Business Analyst Training

at  NTT Data

This role provides supports to the Asset Management, Engineering & Maintenance Technology business processes. This includes documenting the process, creating training documents, and creating videos of quick reference guides.

REQUIREMENTS

• Compliance to all process for all incidents, requests and changes (e.g. Manage Requirements, Critical Incident process etc.)
• Effective Service Level Management:
• Ensure all global and regional vendors deliver against all agreed SLAs
• Ensure compliance to all IM and organisations policies and report on all matters pertaining to non-compliance.
• Ensure compliance to SOX, King IV and all other relevant governance requirements.
• Ensure full compliance to IM PMO processes (e.g. gate reviews etc.)
• Living the organisation Values
• Maintain good inter-departmental relationships.
• Staff development via formal training where required.
• Strategic roadmap agreed with requested, and initiatives delivered against expectation.
• Timeous completion of ad hoc requests.
• Attendance of stakeholders and timeously close out of all actions relating to site meously update, maintain and action all items on SysAid
• Agreed training completed within agreed timelines.
• All strategic roadmap activities created as demands and submitted for approval.
• All task closures to be agreed by the requester
• Project Plans to be updated as per PMO governance
• Schedule to be updated as per PMO governance
• Status Reports to be updated as per PMO governance
• All projects to be baselines to be created/ updated as per PMO governance

QUALIFICATIONS

• Relevant Technical/IT Degree or Diploma.
• At least 3 years experience in an end user facing role.
• Experience in business process documentation.
• Experience in creating training documentation.
• Appreciation of technology accountable for Knowledge of requisite processes for area of accountability.

Please refer the Job description for details