OTC Collections Specialist

at  Pandora Jewelry

Our GBS team performs a wide range of financial processes beyond standard transaction processing. We strive to streamline all of our financial processes and continually enhance the support and services we provide to customers and business partners. We work closely with PANDORA’s local management, business controllers, customer service departments throughout Europe and the Middle East, and with our colleagues in the global office in Copenhagen. Here in Warsaw, we are responsible for about 90% of all the company’s financial and accounting transactions worldwide.
PANDORA’s business has something unique about it - as does our people-oriented organizational culture. Regardless of position or workplace, we work together in line with the values of “We Care, We Dream, We Dare, We Deliver” and strive for continuous learning and knowledge sharing.

Conduct credit analysis on customers, credit management
Monitoring and reporting of development on EMEA receivables
Issue customer statements and dunning letters
Proactive collection of cash from overdue debtors
Maintain contact with clients by phone and email to ensure invoices are clear for payment
Handle rejected direct debit payment
Ensure customers payment according to payment terms
Resolve customers queries around outstanding invoices
Settlement of customer’s account transactions
Provide accounts information to internal departments
Review provisions for bad debt
Ensure that all prepared communications are accurately recorded/documented in a timely manner
Negotiate re-payment plans
Undertake complex reconciliations, and compile documentation for legal action
Escalate accounts where appropriate to litigation
Support the team and department in the delivery of team and company objectives
Close cooperation with AR team, Customer Service and Account Managers
Involve in audit queries
Deliver service in line with agreed controls, policies and procedures