Out of Hours Coordinator lead

at  Comfort Keepers Homecare Ireland

ROLE OVERVIEW:

The Lead On Call Coordinator will support the line manager in completing the administration tasks that go along with rostering and scheduling care for their area and is an excellent opportunity for a dedicated candidate to take their first step into a management role. They will assist with client inquiries to ensure the highest level of care is delivered to our clients. Full training will be provided for the successful candidate.

WHAT WILL YOU BE DOING AS AN ON CALL COORDINATOR?

• Ensuring that the highest quality of care is delivered to our clients;
• Assisting with client and staffing issues;
• Ensure internal policies and procedures are adhered to;
• Dealing with high volume of calls
• Communicating client and caregiver concerns or problems with directors or other staff members as appropriate;
• Ensuring all shifts are covered and adequate relief care available;
• Ad hoc duties as required;