Out of Hours Team Leader

at  ComXo

At ComXo we’ve refined ‘exceptional call experience’ over the past 34 years, combining our knowledge, expertise, creativity and passion to deliver great business communications for today’s agile and dynamic workplace.
The Out of Hours (OOH) Team Leader is responsible for supervising and leading a team of out-of-hours operators, ensuring adherence to company policies and performance standards.
This role involves call handling, managing workflows during out-of-hours periods, addressing operational issues, and overseeing administrative tasks.
The Team Leader provides ongoing training, coaching, and support to team members to develop their skills. Additionally, the role requires facilitating clear and effective communication within the team and with other departments to ensure smooth operation and collaboration. The Team Leader also manages customer relations, handles complaints, and ensures the team meets Key Performance Indicators (KPIs).
Previous experience of working within a switchboard/customer service environment is necessary. The ideal candidate will have some experience overseeing a team of staff.
This role is a night role, 4 nights on and 4 nights off with flexi 9 hour shifts between 6pm and 7am, 31.5 hours a week.
Salary: £29,000 to £31,000 per annum including an Out of Hours Allowance (based on £34,000 to £37,000 FTE)
Start date expected from 3rd of February 2025.
PLEASE NOTE: this role requires 3 months of office-based training in Datchet, SL3 9ER 9am to 5pm before moving on to the contracted night hours. Please only apply if you can meet these requirements and live in a commutable distance to the office.
Job Type: Permanent
Pay: £34,000.00-£37,000.00 per year

Benefits:

• Company pension
• On-site parking

Schedule:

• Night shift

Application question(s):

• Have you worked nights before?
• Do you live in a commutable distance to the office in Datchet, SL3 9ER?

Experience:

• Switchboard/Customer Service: 2 years (preferred)

Work Location: In person
Expected start date: 03/02/202

Please refer the Job description for details