Outbound Calling Representative

at  Premier

ABOUT THIS JOB:

JOB TITLE: Outbound Calling Representative
LOCATION: Crowborough Office
HOURS OF WORK: Tuesday, Wednesday & Thursday: 12 pm – 8 pm
Monday: 11 am – 7 pm, Friday: 10 am – 6 pm
Saturdays: (2 per month) 11 am – 5:30 pm

QUALIFICATIONS AND SKILLS

• Five GCSEs (grade C or above) or equivalent, including English and Mathematics.
• Experience in telemarketing or fundraising is not essential but would be an advantage
• Excellent communication skills
• Team working experience
• Proven administration, multi-tasking, and prioritising skills
• IT literacy in Microsoft Office

PURPOSE OF ROLE

This versatile and dynamic role is truly at the heart of Premier’s strategy to build long-lasting relationships with its supporters. Using your excellent telephone manner, you will seek to encourage, inform, and gain support for Premier’s ministries by phone. Whether it’s a new
Direct Debit donation or a new magazine subscription, you will take people further on their journey of engaging with our content and ministry.

KEY TASKS

• Use a hands-free click-to-dial system to make outbound phone calls to people who love Premier, people who are new to Premier, and everyone in between.
• Follow a Call Guide, with scripts to steer each conversation.
• Seeking to progress supporters’ giving journeys, you will ask for a regular monthly (Direct Debit) gift from someone who has given one off gifts previously, or ask someone to increase or reinstate their regular gift.
• Use time sensitive offers to obtain new magazine subscriptions or encourage current subscribers to renew.
• Securely add, update, and maintain financial details in accordance with data protection requirements.
• Ensure contact information and contact preferences are accurate and up to date.
• Secure permissions to contact people through as many channels as possible.
• Work towards Key Performance Indicators as agreed with your line manager.
• Maintain a clear, professional, and positive telephone manner, ensuring everyone is spoken to with respect and patience.
• Answer supporter queries accurately and honestly in line with our Christian values.
• Take care of all equipment issued by Premier.
• Occasionally receive incoming donation calls as supporters respond to appeals for gifts on the radio.