Outbound Customer Service Team Leader

at  PERI

Rugby CV23, , United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate30 Nov, 2024Not Specified02 Sep, 2024N/AGood communication skillsNoNo
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Description:

Responsibilities:

  • Lead, coach, and motivate team of customer service coordinators – Outbound
  • Prioritise workload between team and be the driver of standards
  • Oversee all aspects of the order processing lifecycle, from order receipt to fulfillment and after -sales enquiries.
  • Set daily, weekly, and monthly targets and ensure the team meets KPIs related to order processing times, accuracy, and customer satisfaction.
  • Understanding of PERI processes and procedures
  • Develop good working relationships with Sales, Logistics and Accounts

REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Logistics/Procurement

Sales / BD

Logistics

Graduate

Proficient

1

Rugby CV23, United Kingdom