Outbound Lead

at  Wasoko

ABOUT US

Maxsoko is transforming African communities by revolutionizing access to essential goods and services. By connecting small merchants to the digital economy, we fix inefficient supply chains and provide services previously unavailable to informal businesses. Maxsoko aims to provide everything a retailer needs, no distributors, or banks necessary.
Thousands of retailers across Egypt, Morocco, Kenya, Tanzania, and Rwanda use Maxsoko’s mobile ordering and delivery platform to receive the goods they need as quickly and cheaply as possible while also accessing growth financing for the first time. We’re looking to grow our team with highly talented and motivated employees excited to work in a fast-paced and dynamic startup environment
Role: Outbound Lead
Location: Zambia, Lusaka
Fulfilment at Maxsoko is a fun, fast-paced, agile and people-focused business. We believe in the motto ‘We win through our people.’
You will support and manage the Logistics team members in a branch, ensuring they have everything they need to achieve and maintain their optimal level of performance. At the same time, you will ensure that operational activities are in line with profit and cost targets, SOP and company policies.
This is a challenging role where you will have the opportunity to grow your career and be part of a strong team.
You must enjoy being part of a dedicated team working together to make a difference in the lives of our customers and employees in relevant and memorable ways.
If you are looking for a change and ready to make a difference … we are looking for you.
Reporting into: FC Supervisor, (Lusaka)
Direct Reports: Picking, Sortation and QA/QC team(s)
If this sounds like a team you would like to join… Keep reading.

REQUIREMENTS:

• Ability to communicate well
• You are able to work in a challenging environment
• Ability to work effectively with peers and supervisors to accomplish tasks
• An exceptional level of resourcefulness, creativity, ingenuity, and empathy
• A good understanding of outbound inventory procedures (Picking, Packing, Reverse Logistics etc.)
• Ability to stand and walk for prolonged periods of time, and be comfortable squatting, kneeling, and crouching
• Working Hours - Shift work when required. Candidates must be flexible to work weekends, public holidays and/or overtime regularly.

QUALIFICATIONS:

• Strong communications skills
• Ability to motivate and inspire others a must
• Ability to lead, coach and train employees
• Exceptional organizational and analytical skills
• Ability to work independently and handle multiple projects
• Goal-oriented, assertive and a practical problem solver
• Relevant tertiary education i.e. HND or B.Sc. in Supply Chain, Logistics, Procurement, Business Development, Statistics or Engineering
• 2+ years’ experience in directly and indirectly managing people to deliver continuous improvement. Preferred e -commerce / ERP systems experience
• You have in-depth knowledge of last mile logistics (fulfilment center best practices and processes - prior experience working with Manhattan or Pulpo or equivalent highly desirable).

• Effective leadership and direction for the team through involvement and communication to deliver on the relevant key business drivers
• Overall management and coordination of all outbound functions i.e. picking, sortation and quality checks
• Develop continuous improvement initiatives for efficient outbound tasks by identifying, implementing and managing optimal processes and procedures, to minimize costs and maximize output according to changing needs
• Manage and resolve any operational issues in regards to all the instructions / pick lists issued to pickers
• The flow of outbound orders is planned efficiently by maximizing the capacity of planned resources - pickers, forklifts etc.
• Support the line associate in the accurate planning of outbound workload in line with the agreed delivery schedule and site capacity
• Warehouse Management System is updated accurately and timely in order to meet all productivity and efficiency targets
• Manage the customer liaison process and ensure that reasons for failed deliveries affected by outbound processes are resolved in a timely manner and exception trends are addressed
• Products are accurately picked according to the pick list and staged at the sortation area according to routes
• Wrong, missing or damaged items are replaced according to order and route
• Perform quality check on the items in the warehouse from Inbound receiving to sortation that prepare for delivery to customers, and also the reverse logistics for undelivered items or Customer request for returns
• Management reporting in terms of operational performance, productivity, stock control and budgets
• Provide closed-loop feedback and action items for continuous improvement projects/initiatives within the established timeframe.