Outbound Logistics Administrator

at  Wattbike

REQUIREMENTS

• Previous experience within customer service, supply chain or administrative role is essential
• Ability to follow process whilst also identifying continuous improvement opportunities
• A natural communicator, with excellent written and verbal skills.
• Able to prioritise, plan and find solutions quickly and consistently within tight restrictions.
• Full of positivity, enthusiasm, self-motivation, and commitment to the goals at hand.
• Knowledge of various IT packages (especially at ease with using spreadsheets) into Microsoft Office and Google Workspace, and ERP systems (preferably Microsoft Dynamics).
• A passionate, cross-functional, and proactive operator, both remotely and face-to-face.
• Comfortable with challenging the status quo; in asking ‘why’ and ‘why not’.

THE ROLE

Wattbike is an exciting brand with a big future, and we’re looking for a Outbound Administrator to ensure stock accuracy and availability across all Wattbike warehouse locations is maintained on a day to day basis
Wattbike is used by the biggest sports teams and athletes across the Premier League, NFL, national rugby teams and more, as well as thousands of everyday athletes at home.
They all have one common goal: to improve their health and fitness progression.

KEY RESPONSIBILITIES

• Sales Order Processing for both B2B and D2C customers and ensure their timely, right first-time delivery and subsequently ship and invoice completed orders in line with agreed timescales.
• Assist the Planning Manager with managing the day-to-day white glove courier partners to deliver on time and in full completion of orders, and provide Wattbike customers an excellent customer experience.
• Daily review and action of 3rd party courier KPI and Exception reports whilst also handling non-conformances raised by the customer experience team to ensure service levels are met
• Assist the Planning Manager with the day-to-day organisation of deliveries and planning the most cost effective solutions
• Providing a solid base for import and export transactions for container shipping globally via sea, air or road
• Responsible for the day-to-day Sales Return Order process to ensure stock accuracy and the timely return or exchange of goods
• Owning and improving the daily Service Centre reconditioning process and Assembly Orders within Microsoft Dynamics to ensure timely stock accuracy
• Support the supply chain team with ad hoc / daily reporting and timebound administrative tasks
• Identify continuous improvement across sales order processing and inventory management, Microsoft Dynamics to streamline operational processes across the business.
• Take ownership for your personal and professional development by prioritising continuous learning.