Outbound Sales Agent-Knutsford

at  Pure Cremation

EXCITING NEWS FOR THE PURE GROUP!

As part of our exciting fast pace growth and significant investment, we are expanding our Outbound Sales Agent Team to Knutsford Cheshire!
So if you are living in the Knutsford area, and would like to join our amazing Outbound team as an Outbound Sales Agent, based in lovely new offices, then don’t hesitate to contact us!

KEY SKILLS REQUIRED:

• Communication – Professional and polite telephone manner with proven sales agent experience.
• Excellent empathetic listening and communication skills to be able to answer customer questions, and recognising vulnerabilities.
• Able to recognise what outstanding customer care looks like, and deliver it at all times to a high standard, being especially aware that some customers may be vulnerable.
• Productivity - be results driven with ability to achieve work towards KPI’s set on production, quality and customer service skills.
• Accuracy – Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.
• IT Skills – computer literacy and knowledge of MS Office.
• Customer Champion – Act in a manner that ensures the Customer receives a positive experience of the Company.

PERSONAL CAPABILITIES:

• Successful proven telephone sales track record (preferred minimum of 1 year)
• Successful proven track record within a target driven environment
• Proven track record in delivering excellent Customer Service
• Working with accuracy in accordance with detailed procedures
• Flexible positive approach with ability to adapt quickly to meet business needs

• To make outbound calls to customers who have recently enquired through various marketing channels about our direct cremation funeral plans.
• Achieve department sales conversion targets whilst delivering excellent customer service.
• Sale calls to be made in line with the Company’s process and FCA regulations.