Outbound Telemarketer (Private Service)

at  Thornhill Hyundai

PAG DIRECT/VICIMUS IS LOOKING FOR AN OUTBOUND TELEMARKETER (PRIVATE SERVICE) TO JOIN OUR GROWING TEAM!

The Outbound Telemarketer (Private Service), which is part of the Business Development team, plays a critical role in growing the business within our organization. We are looking for enthusiastic, driven, and passionate individuals to join a fast-paced, high performing team to join our growing team!

EXPERIENCE - MUST HAVE:

• 1-2 Years customer service/sales experience required
• Experience in a call centre environment
• Post-secondary Education
• Strong computer literacy skills
• Strong organizational skills
• Must be a self-starter and have the ability to multitask
• Automotive service background (preferred but not essential)
• Preferred CRM database experience
• Self-driven, likeable, and adaptable to change
• Ability to work in a fast-paced environment
• Ability to work independently and be a team player
• Have a positive attitude!
• Languages: Fluent English.

• Managing outbound communication– Contact consumers on behalf of our clients with providing details with regards to campaigns and marketing initiatives though phone, email or SMS providing the highest degree of customer service.
• Coordination of appointments– Scheduling of consumer appointments to fit both the needs of the clients as well as the needs of the organization. Appointments will be coordinated for our group of dealerships clients within the automotive industry.
• Customer satisfaction- Monitoring customer satisfaction and develop rapport with the consumer with the utmost level of customer experience and professionalism.
• Data Management –Accurately review and enter all customers’ appointments, inquiries and/or concerns into a system.
• Performance – Expectation of 120+ outbound calls per day with excellent verbal communication skills. Performs other duties as assigned or required by the leadership team.