Outbound Telesales Consultant - In Office

at  Rogers Communications

At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we support them through their journey. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. At Rogers, we’re committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

WHO WE’RE LOOKING FOR

We’re looking for Outbound Telesales Consultants who will bring enthusiasm and a positive attitude to the work they do. Someone who has a deep passion to listen and genuinely want to help each person they connect with. This role is fast-paced, and the environment is ever changing. You will be challenged to ask the right questions to uncover customer needs while recommending products and services that add value. You thrive on the energy of in-person collaboration as you work closely with your team in our Calgary office.

• In this role, you will proactively make outbound calls to new customers to uncover needs and offer additional value to cable & wireless services
• When required, you may support chat and/or inbound calls
• Welcome our customers in a friendly and personal manner
• Connect with our customers from across Canada, asking the right questions to analyze their needs, and skillfully presenting tailored sales solutions
• Create a sense of urgency to close the sale
• Meeting performance-based goals and sales targets
• Greet customers in a friendly and personal manner and build rapport
• Providing the customer with all the required information to make an informed buying decision
• Educating customers on their existing products and services
• Addressing any follow up questions, confirm first bill expectations and inspire confidence
• Receiving ongoing training and certifications for Roger’s different brands, products, and services