Outlet Manager

at  Sofitel

SOFITEL RIYADH HOTEL & CONVENTION CENTER: A SYMPHONY OF FRENCH ELEGANCE AND SAUDI ARABIAN WARMTH

The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel’s commitment to personalized attention ensures that each guest’s stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
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As the Outlet Manager you will support the F&B Manager to ensure the venue is both a preferred dining destination and workplace.WHAT YOU WILL BE DOING:

• To take sole responsibility for the Outlet during the shift, allocating team members their duties and monitoring the smooth running of the outlet
• To have additional responsibilities within the venue outside of the shift; such as schedules, training etc.
• To compile rotas for the department
• To be responsible for the replenishment and control the charging and stock holding
• To ensure that the standards of service are adhered to and exceed on each shift
• To serve guests in a professional and positive manner
• To attend to all guest request, being constantly aware of anticipating guest needs and to remain in the Outlet at all times during service
• Delegate specific tasks to associate to ensure smooth running of each table
• Help to ensure the smooth running of all guests requirements and needs on each table
• supervise the provision of all crockery, cutlery, detergents and kitchenware
• Ensure adequate security for food and equipment
• Keep records of payment and expenses
• Plan, co-ordinate and supervise the activities of associates in dining area
• Ensure that the public areas, kitchen, storage facilities and other work areas are kept clean and conform to sanitary regulations
• Attends to complaints concerning food service
• To support other venues during the absence of the Outlet Managers or during busy meal periods where and if required.

QUALIFICATIONS

• Minimum 2 years experience in a leadership position in a fast paced high end restaurant required
• Previous Point of Sale system experience is required
• Computer literate in Microsoft Window applications required
• Excellent communication and organisational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times

• To take sole responsibility for the Outlet during the shift, allocating team members their duties and monitoring the smooth running of the outlet
• To have additional responsibilities within the venue outside of the shift; such as schedules, training etc.
• To compile rotas for the department
• To be responsible for the replenishment and control the charging and stock holding
• To ensure that the standards of service are adhered to and exceed on each shift
• To serve guests in a professional and positive manner
• To attend to all guest request, being constantly aware of anticipating guest needs and to remain in the Outlet at all times during service
• Delegate specific tasks to associate to ensure smooth running of each table
• Help to ensure the smooth running of all guests requirements and needs on each table
• supervise the provision of all crockery, cutlery, detergents and kitchenware
• Ensure adequate security for food and equipment
• Keep records of payment and expenses
• Plan, co-ordinate and supervise the activities of associates in dining area
• Ensure that the public areas, kitchen, storage facilities and other work areas are kept clean and conform to sanitary regulations
• Attends to complaints concerning food service
• To support other venues during the absence of the Outlet Managers or during busy meal periods where and if required